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unable to access service request manager

simon so
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My SELECT Account: Service Request Manager

We have encountered issues with your credentials and our administration center has been notified to resolve it for you. We apologize for any inconvenience that this may have caused you, and we appreciate your understanding as we continue to improve our customer experience.

and i try to login using connection client, the log is below

Starting Check...
Checking service...
Checking Network...
Checking CONNECTION client...
CC configured with Env 1
Checking ULAS...
User: it@xxx.xxx
AccountId:
User ID: 315BBA07-44C2-48C8-8F8E-2EDF9D78C6F8
Failed to check ULAS: System.ArgumentNullException: 值不能為 null。
參數名稱: String
於 System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)
於 System.Number.ParseInt64(String value, NumberStyles options, NumberFormatInfo numfmt)
於 HealthCheck.HealthViewModel.CheckUlas(CCLicenseClient ccApi, ServiceClientAPI lcApi)
Checking Entitlement...
Done.

could you help? thanks

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  • 0 Offline
    simon so said:
    Failed to check ULAS: System.ArgumentNullException: 值不能為 null。

    The C# exception that is thrown when a null reference is passed to a method that does not accept it as a valid argument. An ArgumentNullException exception is thrown at run time in the following two major circumstances:

    • An uninstantiated object is passed to a method. To prevent the error, instantiate the object.
    • An object returned from a method call is then passed as an argument to a second method, but the value of the original returned object is null. To prevent the error, check for a return value that is null and call the second method only if the return value is not null.
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  • 0 Offline
    simon so said:
    Failed to check ULAS: System.ArgumentNullException: 值不能為 null。

    The C# exception that is thrown when a null reference is passed to a method that does not accept it as a valid argument. An ArgumentNullException exception is thrown at run time in the following two major circumstances:

    • An uninstantiated object is passed to a method. To prevent the error, instantiate the object.
    • An object returned from a method call is then passed as an argument to a second method, but the value of the original returned object is null. To prevent the error, check for a return value that is null and call the second method only if the return value is not null.
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