I did make this (Overdo) many times but "on my knees" have to explayned my situation for Bentleys Accounting Department (who is sending me invoices several month after the situations was happend) ,,,that i am only one person in my office and did forgot to logout my laptop before did start up my Microstation on my home office computer. Is there any solution to this problem ??,,, I mean Adobe can do the waning and several others software too,,, I don't even think it's leagal to charge any for somthing you dont know you is about to do,,,,, Not in relation to the purchasing law here in Denmark...
I hope Bentley has the same view of their customers as the customers have of them,,,, As Bentley as a collaborative partner.I mean the collected paymen Bentleys do to the costumors do not have to depends on how many times costumors forget to shut down a sleeping laptop. this is not fair-play !!
We continually get burnt by Bentley on this issue. I have discussed this with countless Bentley reps until I am blue in the face. No one listens. They DON'T CARE!! They simply want to send you a $1,600 invoice because software was inadvertently opened on another device. It is the company Bentley has become. I have been a user for over 20 years and the customer service is disgusting. Good luck.
I got this invoices too,,,, and it really pissed me off,,, why I did not have any special overnatual way of using 2 computers at the same time,,,, I just is a bizzy Architect who they to make my costumer happy and in my hurry forgot to close my laptop/Microstation and forgot all about it when I came to my office,,,,, then 3 month after I got the little fine overdo note with a little fine invoice of exactly the same 1600$ ,,,,, I would like to know if this number is the same for other users overdo ???
I do hope Bentley is read this string,,, and take action on this issue,,,,this is not what we in Denmark call "Fair Play"
Let us here from Bentley ,,, why is anybody not listen and give some answers on this problem???
jeremyhoesly said:Additionally, when a computer running SES-based products is put to sleep, the licenses are released after a few minutes, and the user is warned to close and reopen products when the computer is awakened.
That's not how I interpreted what Jeremy wrote. He indicated the license is released, and must be re-invoked.
I repeated you lack of warning... I opened my laptop at home, started Microstation. Let it run for a while, and then put the computer into hybernate. After getting to work, I turned on the laptop and got no messages. I will have to check what the usage report is after it shows up on the website.
The license is released only if the computer is placed in low power mode/hibernation, stopping any usage heartbeats to us. Locking the machine alone does not release the license because the computer is still actively sending usage heartbeats to us.
In my case, my laptop was essentially "off"--full hibernate with the cpu shutdown. I did not get "the user is warned to close and reopen products when the computer is awakened." I will check the logs when they appear online.
I have to say, "thank you" to jeremyhoesly and to Bentley.
I have ran a test with my laptop. I opened Microstation on 1/31/2020 at 1:51pm (Pacific Time), waited a bit, and then closed the lid on my laptop. The laptop was hibernating (unplugged from the power, no network, etc.) for the weekend. On 2/3/2020 opened the lid on my laptop, let it "resume", and clicked in Microstation. After waiting in excess of 10 minutes, at 12:06pm I closed Microstation.
Today I seen that the Bentley logs show the usage before and after the "sleep", but the sleep time was not counted against the usage. Thanks!.