Licensing, Cloud and Web Services Forum Activation Key not recognised

Activation Key not recognised

Offline Gareth Williams over 3 years ago

Hi -

Having used the same Activation Key for some time (under a SELECT license for PowerCivil) it is now not being recognised. Information online suggests using the Connection Client to resolve the problem, but that is also not responsive. I issued a Service Request last week but still have no response - can someone please tell me how to resolve the problem?

0 Offline Sheetal Bhegade Tue, Mar 10 2020 12:43 AM
Hello Gareth,

Please provide me Service Request which you have already raised.

Regards,

Sheetal
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0 Offline Gareth Williams Tue, Mar 10 2020 5:41 AM

Hi Sheetal –

Service Request was no. 7001039368 – I’ve been using the software this morning without any issue. I finally had contact from a case officer yesterday afternoon, although he didn’t send me anything other than a standard info sheet (see attached) – the software was still closing down after 15 minutes last night, well after he’d been in touch, so whilst he may have actioned something in that time can you please look into it for me as he hasn’t got back to me?

thanks

Gareth Williams (AEIGCA)

Director of Design & Operations - Faldo Design

T: +44 (0)1753 829711
M: +44 (0)7737 922335
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