• State Not Answered
  • Replies 2 replies
  • Subscribers 59 subscribers
  • Views 624 views
  • Users 0 members are here

Activation Key not recognised

Gareth Williams
Offline

Hi -

Having used the same Activation Key for some time (under a SELECT license for PowerCivil) it is now not being recognised.  Information online suggests using the Connection Client to resolve the problem, but that is also not responsive.  I issued a Service Request last week but still have no response - can someone please tell me how to resolve the problem?

Parents
  • 0 Offline
    Hi Sheetal –
     
    Service Request was no. 7001039368 – I’ve been using the software this morning without any issue.  I finally had contact from a case officer yesterday afternoon, although he didn’t send me anything other than a standard info sheet (see attached) – the software was still closing down after 15 minutes last night, well after he’d been in touch, so whilst he may have actioned something in that time can you please look into it for me as he hasn’t got back to me?
     
    thanks
     
    Image removed by sender. Faldo Series Logo
    Gareth Williams (AEIGCA)
    Director of Design & Operations - Faldo Design
    T: +44 (0)1753 829711
    M: +44 (0)7737 922335
    Image removed by sender. Faldo Series Facebook Link
    Image removed by sender. Faldo Series Twitter
    Image removed by sender. Faldo Series Instagram
    Image removed by sender. Faldo Series YouTube
    Image removed by sender. Faldo Design LinkedIn
     
     
Reply
  • 0 Offline
    Hi Sheetal –
     
    Service Request was no. 7001039368 – I’ve been using the software this morning without any issue.  I finally had contact from a case officer yesterday afternoon, although he didn’t send me anything other than a standard info sheet (see attached) – the software was still closing down after 15 minutes last night, well after he’d been in touch, so whilst he may have actioned something in that time can you please look into it for me as he hasn’t got back to me?
     
    thanks
     
    Image removed by sender. Faldo Series Logo
    Gareth Williams (AEIGCA)
    Director of Design & Operations - Faldo Design
    T: +44 (0)1753 829711
    M: +44 (0)7737 922335
    Image removed by sender. Faldo Series Facebook Link
    Image removed by sender. Faldo Series Twitter
    Image removed by sender. Faldo Series Instagram
    Image removed by sender. Faldo Series YouTube
    Image removed by sender. Faldo Design LinkedIn
     
     
Children
No Data
Communities
Support and Services
Training and Learning
Social Media