We have received an invoice from Bentley for over usage. Having just checked this it appears that Bentley have reported usage by pc's that don't have MicroStation installed and are just been used (when working from home) to access their work pc via VPN/RDP.
I have asked our Account Manager why this has happened but would like to know if any one else has seen this.
Bentley - Why is this happening and how do I get the invoice rescinded?
Using MS Remote access the remote computer name is used so it can trigger wrong usage but it shouldn't generate overusage.
Can someone from Bentley respond to this please.
Product usage over a Remote Desktop session, particularly for SES-based products, may be logged against the remote client name instead of the host machine. The following wiki explains how remote usage is recorded. As Oto mentioned, however, the differences in the reported machine name alone do not explain the term licensing usage. Are you seeing overlapping usage for both the host machine and remote clients?