MicroStation over usage?

We have received an invoice from Bentley for over usage. Having just checked this it appears that Bentley have reported usage by pc's that don't have MicroStation installed and are just been used (when working from home) to access their work pc via VPN/RDP.

I have asked our Account Manager why this has happened but would like to know if any one else has seen this. 

Bentley - Why is this happening and how do I get the invoice rescinded?

Parents
  • All, my firm had the same issue at the beginning of the 1st Qtr. The new connect client only records usage of SS10 and above. We had a local SS supporting our v8(2004) clients.  When reviewing the license usage through the Connect portal. The v8 license usage would only state "deployed" with no user or machine info.  As the users started using the new v8i workspace and the old v8 workspace to keep production moving.  Overages started to show up.

    To correct the overage issue.  The local SS was shut down and the clients were reconfigured to point at the "selectserver.bentley.com" license server.  Now the when reviewing license usage on the Connect portal you see both v8 & v8i usage for the same client with no overages.

    Steven W.

    CAD Manager

    MPS Engineering Inc

    813-855-2721

Reply
  • All, my firm had the same issue at the beginning of the 1st Qtr. The new connect client only records usage of SS10 and above. We had a local SS supporting our v8(2004) clients.  When reviewing the license usage through the Connect portal. The v8 license usage would only state "deployed" with no user or machine info.  As the users started using the new v8i workspace and the old v8 workspace to keep production moving.  Overages started to show up.

    To correct the overage issue.  The local SS was shut down and the clients were reconfigured to point at the "selectserver.bentley.com" license server.  Now the when reviewing license usage on the Connect portal you see both v8 & v8i usage for the same client with no overages.

    Steven W.

    CAD Manager

    MPS Engineering Inc

    813-855-2721

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