We have received an invoice from Bentley for over usage. Having just checked this it appears that Bentley have reported usage by pc's that don't have MicroStation installed and are just been used (when working from home) to access their work pc via VPN/RDP.
I have asked our Account Manager why this has happened but would like to know if any one else has seen this.
Bentley - Why is this happening and how do I get the invoice rescinded?
If I understand things correctly, if a computer can have multiple logins (especially at the same time), the licensing will use the client's computer name (rather than the server). This could cause overages if there are multiple logins with Microstation open.
Product usage over a Remote Desktop session, particularly for SES-based products, may be logged against the remote client name instead of the host machine. The following wiki explains how remote usage is recorded. As Oto mentioned, however, the differences in the reported machine name alone do not explain the term licensing usage. Are you seeing overlapping usage for both the host machine and remote clients?
Yes this may seem the issue. Bentley will consider this as real usage if Microstation was left open and another user connected using RDP that is why it logs the client name in the first place so not to multiply licenses by RDP.
For SES-based products, the shared workstation scenario you described could cause overlapping usage since suspended Windows user sessions are still running products in the background. The following wiki provides a solution to prevent overlapping usage on a shared workstation.
All, my firm had the same issue at the beginning of the 1st Qtr. The new connect client only records usage of SS10 and above. We had a local SS supporting our v8(2004) clients. When reviewing the license usage through the Connect portal. The v8 license usage would only state "deployed" with no user or machine info. As the users started using the new v8i workspace and the old v8 workspace to keep production moving. Overages started to show up.
To correct the overage issue. The local SS was shut down and the clients were reconfigured to point at the "selectserver.bentley.com" license server. Now the when reviewing license usage on the Connect portal you see both v8 & v8i usage for the same client with no overages.
MPS Engineering Inc