I am one of the Co-Administrators for our contract. To help us to only register actual users, we have allowed users to use the register button as long as their email domain matches.
After they register, we get the email and our procedure is to determine which agency the user works for, since we are also only one agency at the DOT and they unified our email domain so it no longer identifies which agency we work for, we have a secondary step to assign a group. We also generally only authenticate our own users, leaving the other agency to authenticate their users.
Our workflow has become:
However, the last two users, after Approving them, they are not found via the search, no matter what method we use.
Is there something broken in the user management tool?
Bentley would have to have additional details to determine where the issue is. If this is still an active issue for you, please submit a service request, or call directly.
Answer Verified By: caddcop
This is an old post and a number of changes have come to this process. Thankfully, the new interface recently added the ability to filter users by those with no group assignment. We have generally been successful in locating recently approved users so we can assign their group. We do have to wait an indeterminate amount of time following approval before the users show up in our lists. But once they appear, as they have been recently, we can now assign them to our agency group without too mush extra efforts.
Charles (Chuck) Rheault CADD Manager
MDOT State Highway Administration Maryland DOT - State Highway Administration User Communities Page