Unable to open the Software Download page

Hello,

I am not sure if this is only happening to me but the software download page seems not to be working.

I just wanted to update my ContextCapture, so signed in through https://subscriptionservices.bentley.com/ and clicked green "Software Downloads" icon.

It opens a new tab(https://softwaredownloads.bentley.com/signin-oidc?code=YnLotPwU7wNuAveExgXKfDx2TF3XCMhXdlsAAAB4&state=be8d4e2af0804920ad0b9bdabecc553d) but it is a blank page and I am not able to do anything further.

Any idea on what I should do?

Parents
  • Hi Jie, Colin, Jacob

    I'm not able to find you neither of you in our system, hence I only assume you have the "Product Delivery - Download" role, which is required to access the Software Downloads page - see Available Roles.

    There have been no issue with accessing Software Downloads page - please troubleshoot on your side by trying to:

    • Sign out of the browser and re-sign in.
    • Clear the browser cache.
    • Use a different browser.
    • Sign in using the Incognito/InPrivate mode in the browser.

    Answer Verified By: Jacek Majda 

Reply
  • Hi Jie, Colin, Jacob

    I'm not able to find you neither of you in our system, hence I only assume you have the "Product Delivery - Download" role, which is required to access the Software Downloads page - see Available Roles.

    There have been no issue with accessing Software Downloads page - please troubleshoot on your side by trying to:

    • Sign out of the browser and re-sign in.
    • Clear the browser cache.
    • Use a different browser.
    • Sign in using the Incognito/InPrivate mode in the browser.

    Answer Verified By: Jacek Majda 

Children
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