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issues with sign-in and "issue with reporting detected" message

I saw that signing in should fix the "issue with usage reporting detected; please run the health check tool or click here to learn more" error I'm getting on my sign-in screen for the connection client. However, I can't sign in because the connection client has been displaying a "working..." message for some time now. I know my internet connection is stable, so I don't know why I haven't been able to sign in. Any ideas why this might be happening? Any advice would be greatly appreciated.