I'm fairly new to Bentley products, but so far haven't had any issues that weren't resolved by following a KB article or forum post here.
However, this week I have a user on Connection Client 184.108.40.206 with Windows 10 Pro who can't log in to Connection Client. The program is running and is viewable in the task bar, but we cannot open it and right-clicking does not provide the usual context menu.
If we kill the process another one spawns but this has the same result. So far we've tried:
- uninstalling and re-installing
- deleting %localappdata%\Bentley\MySELECT.DB and %localappdata%\Bentley\Licensing\LicenseService.DB
- checking for available updates
- restarting all available Bentley services we could see
Does anyone have any thoughts on what might be happening? It may be worth noting that the user previously had v10.x of the Connect client (unfortunately I don't know which exactly, but it was early enough that it needed to be upgraded) - however there doesn't appear to be any traces of this left in the system.
please follow the best practices and to specify what product is your question about. No product name "Connect" exists, CONNECT Edition is a general name for a generation of products.
From context I guess you mean CONNECTION Client, build 11.00.02.16. Because CONNECTION Client is primarily licensing tool, I recommend to move this post to Licensing and Activation forum.
To move existing discussion to another forum, use More > Move tool available under your original post.
Bentley Accredited Developer: iTwin Platform - AssociateLabyrinth Technology | dev.notes() | cad.point
Thanks Jan, I've done this!
i Have the same issues after new contract. I can open the connection client but i can´t login. :-(
And, after correction of grammar and such, is there any solution to the asked problem?
I'm getting this