Username and password for Synchro

Hi,

I am a new trial user (for now) and I have log in on the Bently connection client, but when I try to open some Synchro project, the first thing to popup is to enter user name and password. How to get password and username?

Parents Reply Children
  • Thank you, this is my user name and address st.sa.06088992@gmail.com. I will try to reinstall programs once again and try again.

  • Hi Glen, when I run a Health check I get a Network error:

    "Starting Check...
    Checking service...
    Checking Network...
    Unable to connect to domain connect-wsg20.bentley.com: System.AggregateException: One or more errors occurred. ---> System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The remote name could not be resolved: 'connect-wsg20.bentley.com'
       at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
       at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar)
       --- End of inner exception stack trace ---
       at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
       at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
       at System.Net.Http.HttpClient.<FinishSendAsync>d__58.MoveNext()
       --- End of inner exception stack trace ---
       at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)
       at HealthCheck.HealthViewModel.CheckDomains()
    ---> (Inner Exception #0) System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The remote name could not be resolved: 'connect-wsg20.bentley.com'
       at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
       at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar)
       --- End of inner exception stack trace ---
       at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
       at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
       at System.Net.Http.HttpClient.<FinishSendAsync>d__58.MoveNext()<---"

    How can I resolve this?

  • Is there anyone else at your company that is having this issue?  I am wondering if that site is blocked.  I would check your IT settings to make sure that site is whitelisted.  You can get the list of sites that need to be accessible here: https://communities.bentley.com/communities/other_communities/sign-in_assistance_and_web_services/w/wiki/36380/faq

    If that still fails, I would contact support so they can look into this more.  They will ask for the log files.

    Thanks,

    Glenn