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I need to call a human regarding not being able to access my software. Open Buildings Designer. Cannot log into Connection Client. I am in a bind and need assistance
I have submitted Service Request # 7001228175 on your behalf for someone to contact you privately to discuss the sign-in problem. Any additional details you can provide would be helpful, such as a specific error message, specific CONNECTION Client version (obtain from the Windows programs and features if needed) and OpenBuildings Designer version. When working with technical support, you can also confirm the email address that you are trying to use. I checked the one that your forum post is associated with and did not notice any obvious problems, but someone from our Licensing, Cloud and Web Services team should be able to troubleshoot further.
Jesse DringoliTechnical Support Manager, OpenFlows ProductsBentley Communities Site AdministratorBentley Systems, Inc.