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How to update OpenRaod Designer with the latest version ?

Hi,

I have been trying to update OpenRoad Designer with the latest version in order to open Cad files which are created by using the latest version of OpenRoads Designer, but whenever I try to do that installation of OpenRoads Designer CONNECT Edition (10.9.0.91) update is cancelled automatically by system. I run the Health Check, and it is working fine, I mean no error shown up. What might be wrong ? I will be waiting for a solution from you. 

Thank you