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We are having issues with license activation. The license says it has not been activated. We have sent logs but the next day we have same issue.
This came from the log file
15168: 33 [2021-04-05 09:37:30.447 ~2090] Trace:InitializeShardList:Searching 'C:\Users\xxxxxxx\AppData\Local\Bentley\Licensing\' fortransmittable DB log shards...15168: 34 [2021-04-05 09:37:30.447 ~2090] Trace:InitializeShardList:Skipping DB log shard 'LicUsageLog.xxxxx.xxxxxx.xxxxxxxxx.1.4.db' - failedto open shard with exclusive write access
please let me know what my next steps should be.