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This week my entire company has been having the same issue. Every time we try to login to the Connection Client (V 184.108.40.206) we get a Connection Failure screen.
In about 5 days we will lose all access to our software if we can not get this fixed.
If anyone knows what is going on please let me know.
I have made sure my OS is up to date, uninstalled the CC and reinstalled it with a fresh download, checked my system clock because someone said that fixed there issue, and I even tried installing an older version of CC, nothing has worked.
I tried to attach my Bentley.Connect.Client.exe.log file but I got an error saying that the file is to large to upload. So I trimmed it down a bit but I hope I did not lose any information that would help with finding a solution.
We have the same Problem here. If u get a answer from Bentley or a solution for this problem please let me know.
Please file a service request so that our Support team can review the issue. Go here to file an SR: https://apps.bentley.com/srmanager/ProductSupport using "CONNECTION Client" as the product.
Please include the full log file
I filed a service request to the Support team and they told me...
"The Ultimate name contains the special character "&", which most likely is causing the issue and needs to be changed. I am sending an internal request to our development team to fix this and will update you as soon as possible."
I am thinking this means the issue might be within our account and that the users can not fix the issue. For sure send in a service request and make sure to include your Bentley.Connect.Client.exe.log file that is located on your computer in the below folder.
I have this same issue. I'm on the latest version of the Connection client and after I put in my email and password the same error pops up. I have people that have deadlines that they are about to miss if this issue doesn't get fixed.
If your account has a special character in it, that is what is causing the problem mentioned above.
Please file a service request so that our Support team can resolve it. Go here to file an SR: https://apps.bentley.com/srmanager/ProductSupport using "CONNECTION Client" as the product.