Remote Working Triggering an Overage for Microstation

Hi,

We recently received an overage invoice for 2021 Q1, it is recording an overage when our remote desktop connection is dropped and reinstated within an hour between and office and home PC. Has anyone had the same issue? How can it be considered an overage when the programme is only installed and running on the office PC and not the home PC, but their method for recording the separate PC names triggers an overage?

I am surprised given that working from home has been the norm for the last year that the recording and reporting has not been updated to reflect this change. A connection can be dropped and reinstated within minutes due to network/connectivity issues either at home or in the office, PC restarts, power cuts or simply staff disconnecting.

Any advice or help would be most welcome.