Hi,
We recently received an overage invoice for 2021 Q1, it is recording an overage when our remote desktop connection is dropped and reinstated within an hour between and office and home PC. Has anyone had the same issue? How can it be considered an overage when the programme is only installed and running on the office PC and not the home PC, but their method for recording the separate PC names triggers an overage?
I am surprised given that working from home has been the norm for the last year that the recording and reporting has not been updated to reflect this change. A connection can be dropped and reinstated within minutes due to network/connectivity issues either at home or in the office, PC restarts, power cuts or simply staff disconnecting.
Any advice or help would be most welcome.
Hello Louise,
Can you please let me know what is the version of CONNECTION client on the host machine?
Regards,Abhishek
We are using Version 10.1.0.270 (64Bit) on the PC.
Kind regards,
Louise
Hi Louise,
When using CONNECTION Client earlier than 11.0.12.x and when the remote connection drops but the session was not ended, usage will be switched to record against the host machine. If you then connect remotely again, you are opening a new session, while the original is still running.
You may need to kill the original remote session that dropped earlier.
I would advise to upgrade CONNECTION Client to the latest version.
See the below article more more details:
https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/w/wiki/47070/how-remote-usage-is-recorded
Answer Verified By: Jacek Majda