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<?xml-stylesheet type="text/xsl" href="https://communities.bentley.com/cfs-file/__key/system/syndication/rss.xsl" media="screen"?><rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:slash="http://purl.org/rss/1.0/modules/slash/" xmlns:wfw="http://wellformedweb.org/CommentAPI/"><channel><title>Bentley CONNECTION Client - Failed to connect</title><link>https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/f/forum/215515/bentley-connection-client---failed-to-connect</link><description>Hi, Since Wednesday I have been trying to log into Bentley&amp;#39;s CC in order to use the Maxsurf software, however I came across the following problem: 
 
 clicking on the link didn&amp;#39;t help me, so I thought about going to the support forum and I didn&amp;#39;t find</description><dc:language>en-US</dc:language><generator>Telligent Community 12</generator><item><title>RE: Bentley CONNECTION Client - Failed to connect</title><link>https://communities.bentley.com/thread/658257?ContentTypeID=1</link><pubDate>Wed, 30 Jun 2021 22:40:37 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:2fa42c37-94c2-4b7a-9199-d458c629521e</guid><dc:creator>Jeremy Hoesly</dc:creator><description>&lt;p&gt;The lack of diagnostic data makes troubleshooting extremely difficult. Please &lt;a href="https://www.bentley.com/en/about-us/contact-us"&gt;call the Bentley support line&lt;/a&gt;, and choose option 2 followed by 1 for licensing support. A remote session would be most helpful. Please also refer to Service Request&amp;nbsp;7001266364 which documents this issue.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Bentley CONNECTION Client - Failed to connect</title><link>https://communities.bentley.com/thread/657504?ContentTypeID=1</link><pubDate>Sat, 26 Jun 2021 14:42:14 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:d5531a70-61d5-4b55-adee-091ad55356aa</guid><dc:creator>Arthur Sena</dc:creator><description>&lt;div dir="ltr"&gt;&lt;br class="gmail-Apple-interchange-newline" /&gt;&lt;span style="color:rgb(32,33,36);font-family:&amp;#39;Google Sans&amp;#39;,arial,sans-serif;font-size:28px;white-space:pre-wrap;background-color:rgb(248,249,250);"&gt;hello jeremy

I ran the command as requested, and verified that the file hasn&amp;#39;t really been modified since May 14th&lt;/span&gt;&lt;br /&gt;&lt;div&gt;&lt;img src="/cfs-file/__key/communityserver-discussions-components-files/343368/8156.image.png" alt="image.png" width="562" height="202" /&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;&lt;pre class="gmail-tw-data-text gmail-tw-text-large gmail-XcVN5d gmail-tw-ta" id="gmail-tw-target-text" dir="ltr" style="font-family:inherit;font-size:28px;line-height:36px;background-color:rgb(248,249,250);border:none;padding:2px 0.14em 2px 0px;overflow:hidden;width:270px;white-space:pre-wrap;color:rgb(32,33,36);"&gt;&lt;span class="gmail-Y2IQFc" lang="en"&gt;I&amp;#39;ve run and rerun the bentley log collector over and over again these past few days, I&amp;#39;m wondering if it doesn&amp;#39;t update because I can&amp;#39;t log into my account through bentley&amp;#39;s CC in fact, as soon as I enter login and password, it gives an error connection, so he doesn&amp;#39;t access the application directly, it&amp;#39;s a possibility that he won&amp;#39;t be able to collect the log since the day the program stopped working.&lt;/span&gt;&lt;/pre&gt;&lt;pre class="gmail-tw-data-text gmail-tw-text-large gmail-XcVN5d gmail-tw-ta" id="gmail-tw-target-text" dir="ltr" style="font-family:inherit;font-size:28px;line-height:36px;background-color:rgb(248,249,250);border:none;padding:2px 0.14em 2px 0px;overflow:hidden;width:270px;white-space:pre-wrap;color:rgb(32,33,36);"&gt;&lt;span style="font-family:&amp;#39;Google Sans&amp;#39;,arial,sans-serif;"&gt;I&amp;#39;ve already followed some recommendations like downloading Microsoft&amp;#39;s WebView for example, I&amp;#39;ve reinstalled CC too, anyway nothing worked, I still have connection problems, and the logs don&amp;#39;t update even though I&amp;#39;m running the program again&lt;/span&gt;

&lt;/pre&gt;&lt;/div&gt;&lt;/div&gt;&lt;br /&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Bentley CONNECTION Client - Failed to connect</title><link>https://communities.bentley.com/thread/657455?ContentTypeID=1</link><pubDate>Fri, 25 Jun 2021 19:56:10 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:2e628dda-29e9-49ed-9d68-ffa39ba2db6b</guid><dc:creator>Jeremy Hoesly</dc:creator><description>&lt;p&gt;I examined the logs you submitted, but&amp;nbsp;no diagnostic data beyond May 14th could be found in the logs of interest. Please perform the following steps&lt;/p&gt;
&lt;ol&gt;
&lt;li&gt;Right-click on the Windows Start menu, and select Run from the contextual menu.&lt;/li&gt;
&lt;li&gt;Execute the following command in the window that appears (including quotes):&lt;br /&gt;&amp;quot;%LocalAppData%\Bentley\Logs&amp;quot;&lt;/li&gt;
&lt;li&gt;Note whether the Bentley.Connect.Client.exe.log file has been modified since May 14, 2021.&lt;/li&gt;
&lt;li&gt;If the file has been modified within the last few days, please submit it using the previously provided &lt;a href="https://bentley.sharefile.com/r-r9ba71c47d0104ef59f4646752e636673"&gt;upload link&lt;/a&gt;.&lt;/li&gt;
&lt;/ol&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Bentley CONNECTION Client - Failed to connect</title><link>https://communities.bentley.com/thread/657438?ContentTypeID=1</link><pubDate>Fri, 25 Jun 2021 18:21:40 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:15275f4f-13d3-439d-be71-328f6e563bac</guid><dc:creator>Arthur Sena</dc:creator><description>&lt;div dir="ltr"&gt;Oh, sorry. I re-uploaded the log file with the upload link.&lt;/div&gt;&lt;br /&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Bentley CONNECTION Client - Failed to connect</title><link>https://communities.bentley.com/thread/657408?ContentTypeID=1</link><pubDate>Fri, 25 Jun 2021 16:13:06 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:e7490363-a8fd-4bea-8465-76a8207bcbbb</guid><dc:creator>Jeremy Hoesly</dc:creator><description>&lt;p&gt;Are you attempting to post the logs to this thread? If so, they are not attaching. Please submit them using the following &lt;a href="https://bentley.sharefile.com/r-r9ba71c47d0104ef59f4646752e636673"&gt;upload link&lt;/a&gt; instead.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Bentley CONNECTION Client - Failed to connect</title><link>https://communities.bentley.com/thread/657391?ContentTypeID=1</link><pubDate>Fri, 25 Jun 2021 14:37:24 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:aa5177c6-f522-4322-a089-1add8b36df47</guid><dc:creator>Arthur Sena</dc:creator><description>&lt;div dir="ltr"&gt;&lt;pre class="gmail-tw-data-text gmail-tw-text-large gmail-XcVN5d gmail-tw-ta" id="gmail-tw-target-text" dir="ltr" style="font-family:inherit;font-size:28px;line-height:36px;background-color:rgb(248,249,250);border:none;padding:2px 0.14em 2px 0px;overflow:hidden;width:270px;white-space:pre-wrap;color:rgb(32,33,36);"&gt;&lt;span style="font-family:inherit;"&gt;I performed the suggested steps, the problem remains the same as in the print below&lt;/span&gt;&lt;br /&gt;&lt;/pre&gt;&lt;pre class="gmail-tw-data-text gmail-tw-text-large gmail-XcVN5d gmail-tw-ta" id="gmail-tw-target-text" dir="ltr" style="font-family:inherit;font-size:28px;line-height:36px;background-color:rgb(248,249,250);border:none;padding:2px 0.14em 2px 0px;overflow:hidden;width:270px;white-space:pre-wrap;color:rgb(32,33,36);"&gt;&lt;span class="gmail-Y2IQFc" lang="en"&gt;&lt;img src="/cfs-file/__key/communityserver-discussions-components-files/343368/2318.image.png" alt="image.png" width="285" height="562" /&gt;II re-run the bentley log collector, also attached below.&lt;/span&gt;&lt;/pre&gt;&lt;pre class="gmail-tw-data-text gmail-tw-text-large gmail-XcVN5d gmail-tw-ta" id="gmail-tw-target-text" style="font-family:inherit;font-size:28px;line-height:36px;background-color:rgb(248,249,250);border:none;padding:2px 0.14em 2px 0px;overflow:hidden;width:270px;white-space:pre-wrap;color:rgb(32,33,36);"&gt;&lt;span class="gmail-Y2IQFc" lang="en"&gt;Thanks, Arthur.&lt;/span&gt;&lt;/pre&gt;&lt;div&gt;&lt;/div&gt;&lt;/div&gt;&lt;br /&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Bentley CONNECTION Client - Failed to connect</title><link>https://communities.bentley.com/thread/657303?ContentTypeID=1</link><pubDate>Fri, 25 Jun 2021 06:16:58 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:78bb8986-04e2-4b1e-8440-3bee845b103e</guid><dc:creator>Sheetal Bhegade</dc:creator><description>&lt;p&gt;The logs are still showing entry till 14 May&amp;nbsp; 2021. As per the entry, it seems&amp;nbsp; Webview2 issue. I request you to follow steps given in&amp;nbsp;&lt;a href="/communities/other_communities/licensing_cloud_and_web_services/w/wiki/54515/unable-to-login-into-connection-client-version-11-xx-xx-xx-on-windows-10-machine"&gt;https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/w/wiki/54515/unable-to-login-into-connection-client-version-11-xx-xx-xx-on-windows-10-machine&lt;/a&gt;&amp;nbsp;and this should resolve your issue.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;Regards,&lt;/p&gt;
&lt;p&gt;Sheetal&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Bentley CONNECTION Client - Failed to connect</title><link>https://communities.bentley.com/thread/657196?ContentTypeID=1</link><pubDate>Thu, 24 Jun 2021 15:30:59 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:65ddc0c8-bbd8-4e08-a08b-fd12e986e179</guid><dc:creator>Arthur Sena</dc:creator><description>&lt;div dir="ltr"&gt;No problem.&lt;br /&gt;Follow the log zip file again.&lt;/div&gt;&lt;br /&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Bentley CONNECTION Client - Failed to connect</title><link>https://communities.bentley.com/thread/657195?ContentTypeID=1</link><pubDate>Thu, 24 Jun 2021 15:26:05 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:bec014f8-e849-469a-92ed-f3dfc68c1ce2</guid><dc:creator>Jeremy Hoesly</dc:creator><description>&lt;p&gt;I am currently experiencing an access issue retrieving the submitted logs on my end, unfortunately. I will send you an email from support@bentley.com requesting the logs as a workaround.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Bentley CONNECTION Client - Failed to connect</title><link>https://communities.bentley.com/thread/656973?ContentTypeID=1</link><pubDate>Wed, 23 Jun 2021 17:04:40 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:64451c0d-c3d3-40a5-997a-5b56544686bb</guid><dc:creator>Arthur Sena</dc:creator><description>&lt;p&gt;I uploaded in the Secure File Upload Page.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Bentley CONNECTION Client - Failed to connect</title><link>https://communities.bentley.com/thread/656972?ContentTypeID=1</link><pubDate>Wed, 23 Jun 2021 17:03:32 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:d83169d5-c33e-4765-8868-144f5288856f</guid><dc:creator>Arthur Sena</dc:creator><description>&lt;p&gt;&lt;span&gt;Hi, thanks for the help and sorry for the delay. As requested, I reopened the CC, I still have the error, and got the diagnostic log again. The file was uploaded with this URL and with the name of Bentley log, I also left my email for contact.&lt;/span&gt;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Bentley CONNECTION Client - Failed to connect</title><link>https://communities.bentley.com/thread/656207?ContentTypeID=1</link><pubDate>Fri, 18 Jun 2021 20:48:50 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:0f8871fe-ddf4-492c-90d9-527ac7cf24b8</guid><dc:creator>Jeremy Hoesly</dc:creator><description>&lt;p&gt;The logs provided do not show any diagnostic data beyond Mary 14, 2021. Consequently, we cannot see what is causing the error in your screenshot, assuming it was captured recently. Please &lt;a href="/communities/other_communities/licensing_cloud_and_web_services/w/wiki/52104/how-to-collect-logs"&gt;gather diagnostic logs&lt;/a&gt; again, and securely submit them using our &lt;a href="/help/w/be_communities_help/7079/communities-secure-file-upload"&gt;Secure File Upload page&lt;/a&gt;. If submitting via the Secure File Upload page, please post the name of the file in this thread so that a support analyst such as myself can retrieve it on our end.&amp;nbsp; I have also created a service request and will contact you privately via email in case you would prefer to troubleshoot that way.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item></channel></rss>