Trying to log in and getting:
I would add that this is stopping me working and I have deadlines to meet this morning. Clients are waiting for drawings.
Hello Stuart,
Please check if a user is registered in the Active directory of your organization. Once the user is added in AD, they should be able to login.
Regards,
Sheetal Bhegade
This seems to be a wider issue - several clients are not able to sign into the IMS server this morning.
Yes we are as far as I know. Was certainly working OK last week so not sure what has changed. Note that all Bentley users can't log in and are getting the same message.
What has AD got to do with logging in to use MicroStation?
Hello Robert,
I tried to login on to my machine and everything seems working fine. If you are getting any issues then we need CONNECTION Client logs to investigate the error.
You can also raise the service request from here: https://apps.bentley.com/srmanager/ProductSupport
Sheetal Bhegade said:You can also raise the service request from here: https://apps.bentley.com/srmanager/ProductSupport
Unfortunately not as it won't log in!
Where do I send the CC logs to?
Hello Sheetal, This is not just linked to my organisation, but has been raised by one of my clients (all UK based) directly signing into www.Bentley.com generates the same error. Ie. that the IMS server is unavailable.
stuartw said:Where do I send the CC logs to?
I have collected these - 16mb's worth.
We cannot raise service tickets as we cannot log in there seems to be a major problem with sign in authentication at Bentley's side. We have now had several customers contact us with the same problem