Trying to log in and getting:
I would add that this is stopping me working and I have deadlines to meet this morning. Clients are waiting for drawings.
Hello Stuart,
Please check if a user is registered in the Active directory of your organization. Once the user is added in AD, they should be able to login.
Regards,
Sheetal Bhegade
Sheetal Bhegade said:You can also raise the service request from here: https://apps.bentley.com/srmanager/ProductSupport
Unfortunately not as it won't log in!
Where do I send the CC logs to?
Hello Sheetal, This is not just linked to my organisation, but has been raised by one of my clients (all UK based) directly signing into www.Bentley.com generates the same error. Ie. that the IMS server is unavailable.
stuartw said:Where do I send the CC logs to?
I have collected these - 16mb's worth.
We cannot raise service tickets as we cannot log in there seems to be a major problem with sign in authentication at Bentley's side. We have now had several customers contact us with the same problem
Stephen Holmes said:We cannot raise service tickets as we cannot log in there seems to be a major problem with sign in authentication at Bentley's side. We have now had several customers contact us with the same problem
Exactly! We are now sat twiddling our thumbs whilst this is sorted out!
Bentley need to have a back up plan with this type of thing. We can't have users sat doing nothing!
https://status.bentley.com has it now flagged as a problem with engineers working on resolving it.
We have identified the issue with ims and our team is working on this. You can also check the status on https://status.bentley.com/. I am checking for ETA of this issue with development team and will get back to you shortly.
Hi Stuart,
You need not raise the service request, I am already in discussion with the concerned team and inform the status as soon as the issue resolves.
Sheetal Bhegade said:We have identified the issue with ims and our team is working on this. You can also check the status on https://status.bentley.com/. I am checking for ETA of this issue with development team and will get back to you shortly.
Do you have a timescale for this as we have a number of technicians who can't progress any work and which will be costing us money?