Trying to log in and getting:
I would add that this is stopping me working and I have deadlines to meet this morning. Clients are waiting for drawings.
Hello Stuart,
Please check if a user is registered in the Active directory of your organization. Once the user is added in AD, they should be able to login.
Regards,
Sheetal Bhegade
Hi Stuart,
You need not raise the service request, I am already in discussion with the concerned team and inform the status as soon as the issue resolves.
Sheetal Bhegade said:We have identified the issue with ims and our team is working on this. You can also check the status on https://status.bentley.com/. I am checking for ETA of this issue with development team and will get back to you shortly.
Do you have a timescale for this as we have a number of technicians who can't progress any work and which will be costing us money?
We seem to be back online ...
Thanks.
Can we have an update please? We cant login to create support calls and the status.bentley.com hasn't been updated with any further information.
Obviously our clients/customers are not happy and are chasing for an ETA
Robert Jones said:We seem to be back online ...
I don't think so. Just tried again and am getting the same error.
It looks like normal service is being restored.... we are now able to login to the connect portal and use connection client again.
This issue with ims.bentley.com login has been resolved now. Can you please follow below steps and confirm if you are able to login :
1. Sign-out for the CONNECTION client.
2. In Task manager, end task for both Bentley Connect client and Bentley Licensing Service for Windows.
3. Open the CONNECTION Client and try to login.For website, you can close the browser and try to open the link again