Hi,
I keep having this error everytime I update to version 11 of CONNECTION Client (al versions are the same, currently using 11.03.25). I usually use version 10 and works fine, but when other software needs to be updated, automatically updates CONNECTION Client. Also, RAM CONNECTION doesn't work with version previous than 11.
If I update to use RAM CONNECTION, I cannot use Staad.Pro, if I use Staad.Pro I cannot use RAM CONNECTION.
Can you please provide a working CONNECTION Client version?
Yes, the folder exists.
Hi Saul
Glenn has updated the article with the information on the cause and solution - please review it and let us know if this resolved the issue.
https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/w/wiki/54520/connection-client-says-working
Start the Microsoft Edge browser on your machine (regardless if you use a different browser) and goto the Settings, Help, About info and check that your Edge browser is also a 64 bit version. Else we've found the x64 bit folder is removed by Edge updates!
mmm, sorry but... basically it tells me to reinstall it... what is in fact the solution?
I'm sorry, I'm structural engineer, I don't anything about IT, software, firewall or whatever, so seems weird to me is that anytime I install the new version of CONNECTION client (version 11) it always works fine for one week, before showing this error. I don't know if this is a clue of what is really happening but I would think that is something about firewall. I mean, if something is blocked by firewall, and I reinstalled it, isn't it suppose to block it again? why would the firewall allow access for another week?
Hi - I understand the symptoms you are seeing, it is the same as a couple others are seeing. As I updated in the technical document above, you need to uninstall x86 Edge Chromium and install x64 Edge Chromium. We worked with Microsoft directly on this at their application is causing the issue with our application. I suspect they will make a fix on their end but this is the solution at this time. Please review the article again.
Thanks,
Glenn