Hi,
I have been trying to create a new service request for Bentley HAMMER but can't find the product when I search for it. I may have chosen the wrong option one or two few steps earlier but can't undo and locate the product (HAMMER) anymore. All I see is the following list of products
Hello Jesse,Here is a screenshot as requested. My technical query is model specific and would be difficult to explain without attaching the model itself.
Thanks, Sukru. While our cloud and web services team looks into this, I will open a Service Request on your behalf and contact you shortly with a link to provide the model. Note that we also facilitate this on the forum via the secure ShareFile method described here.
Regards,
Jesse DringoliTechnical Support Manager, OpenFlowsBentley Communities Site AdministratorBentley Systems, Inc.
Service Request # 7001308873 has been created on your behalf. I have sent an email to you from this SR requesting the version number, description and model file.
Sukru, after discussing this with my colleagues, it appears that you may have chosen the option to submit a Service Request for a Managed Services product (before reaching the form that you sent a screenshot of). This causes the list of products to be filtered to the ones related to Managed Services, which does not currently include HAMMER.
To submit a Service Request for HAMMER, you would need to choose "No" when asked if the software is hosted by Bentley. See more in the following article: New Service Request - Managed Services users
For now, we can use the Service Request that I submitted on your behalf (7001308873), to work through the HAMMER request that you have.
Brilliant! Thanks for your help with this Jesse. I knew I got myself into trouble by selecting the wrong option but don't know how to reset it.