We setup License Alerting to email the administrators when we are exceeding the number of licenses we purchased. Offline Usage has been disabled, Enable alerts and Notified Administrator’s As soon as it occurs has been selected. Users are allowed access to the products after the notification. The email notifications are not being sent to the Administrators, except twice when License Alerting was setup. The emails are not in the spam folder either. For tracking purposes we would like these notifications. What do we need to do in order for the emails to be sent?
Hi Robert
The emails are sent out to the admins when the threshold configured in the License Alerting is exceeded, so if for example you configure the threshold to "2" and there are two instances already running, the alert and the email will get triggered once the third instance is started. Are you not receiving such emails at all?
I'm also not sure what you mean by "Users are allowed access to the products after the notification."
Thank you for the reply. We are not getting emails after the threshold is exceeded. Are thresholds are set to the maximum number of licenses we have for each product.
We are allowing users to continue to work in the software as opposed to not allowing users access to the software once our license number is exceeded. The notification is for admins to track how often we go over our limit.
Robert,
Your email address is not associated to any account, please send me a Private Message (hover over my name and select Send a private message) with the admin's username or your account ID, so I will take a quick look at your settings.