Dear Bentley team, I have a problem with Projectwise trial version. I have registered into Projectwise Explorer Client ver 10.0.3.453 in trial version. Later on since I don’t use that version anymore, so I uninstalled it. However in the CONNECT client, the Projectwise is still listed as trial with 0 day remaining. Can you help me find the method to delete the trial in CONNECT edition?Thank you
Hello Anthony,
Try to refresh the policy through Bentley Licensing Tool and see if it helps. Follow the instructions given in the below wiki;
https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/w/wiki/54489/refresh-policy
Regards,
Abhishek
Dear Abhishek,Thank you for the fast reply. I already followed your suggestion, but the trial problem is still there. Here I attached the screen capture and you can see that Projectwise has been removed from my PC and also the screen capture from my CONNECT client. Please provide any other sollutions if any.Thank you.
Thank you for sharing the screenshot. It seems to be that you don't have license for PW Explorer Client.
Regards,Abhishek
Dear Abhisek,
I have the license to use the Projectwise in my company. This happen because I installed wrong version. I should have installed ver 10.0.3.334, but instead I installed 10.0.3.453. So is there any method to change this?Thank you.
Can you please provide me your site id or costumer number?