Hi,
I keep having this error of CONNECTION Client (all versions 11 are the same but currently using 11.04.15).
As I cannot log in, I cannot use any software included in my paid license.
Can you please provide a working CONNECTION Client version?
Hi Saul,
The following article in Wiki (knowledgebase) has a few possible solutions to this problem: CONNECTION Client says "Working"
Regards,
Jesse DringoliTechnical Support Manager, OpenFlowsBentley Communities Site AdministratorBentley Systems, Inc.
Did it half a year ago, did not work.
Did you try all of the solutions listed in the article? I see that it has been edited recently, so there may be new information since you last tried.
Please provide details on the results of each solution to help us troubleshoot the problem further. It may also help to provide the CONNECTION Client log files: How to collect logs and submit logs
Deal, I will try the updated solutions, although I don't know how to "provide details on the results..." I am structural engineer, not software or anything. But I will try again.
Regarding log collector I have it, I try to attach but I get an error.
Try compressing the logs into a ZIP file and upload using the Secure File Upload method described here.
Saul Cuen said:although I don't know how to "provide details on the results..."
Just a bit of information describing what you observed when following the steps - any details that might help us troubleshoot.
Thanks.
Following your link this is what I get:
That could be a clue as to why the CONNECTION Client is not working. It could be that the same problem preventing the secure file upload from displaying is what is also preventing the CONNECTION Client from rendering.
Try accessing this URL directly (this is the page that is supposed to appear imbedded in the page, where it shows the gray area with frown face): https://bentley.sharefile.com/remote/150631bc-bfd6-4310-b56d-dce5b9e4c7a2
Oh I see, interesting. I cannot access either. I get this:
I suspect there is some security software interfering with both the upload page as well as the CONNECTION Client. You may need to consult with your IT/Helpdesk. See also the "UPDATE: 28 October 2021" note in the original article I provided.