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<?xml-stylesheet type="text/xsl" href="https://communities.bentley.com/cfs-file/__key/system/syndication/rss.xsl" media="screen"?><rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:slash="http://purl.org/rss/1.0/modules/slash/" xmlns:wfw="http://wellformedweb.org/CommentAPI/"><channel><title>Cannot log in to CONNECTION Client 11.04.15</title><link>https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/f/forum/224210/cannot-log-in-to-connection-client-11-04-15</link><description>Hi, 
 I keep having this error of CONNECTION Client (all versions 11 are the same but currently using 11.04.15). 
 As I cannot log in, I cannot use any software included in my paid license. 
 Can you please provide a working CONNECTION Client version</description><dc:language>en-US</dc:language><generator>Telligent Community 12</generator><item><title>RE: Cannot log in to CONNECTION Client 11.04.15</title><link>https://communities.bentley.com/thread/691522?ContentTypeID=1</link><pubDate>Thu, 13 Jan 2022 17:42:16 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:0da6a754-fe0a-4dfb-9539-e3b1e7ef5d23</guid><dc:creator>Jacek Majda</dc:creator><description>&lt;p&gt;Maybe this would be helpful: &lt;a title="FAQ - CONNECTION Client: Which domains does the CONNECTION Client access" href="/communities/other_communities/licensing_cloud_and_web_services/w/wiki/36380/faq---connection-client#CC-domain-whitelist" rel="noopener noreferrer" target="_blank"&gt;FAQ - CONNECTION Client: Which domains does the CONNECTION Client access&lt;/a&gt;?&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Cannot log in to CONNECTION Client 11.04.15</title><link>https://communities.bentley.com/thread/690907?ContentTypeID=1</link><pubDate>Mon, 10 Jan 2022 22:11:22 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:0a01ed42-b9b4-46f5-a722-6be8909d8780</guid><dc:creator>Saul Cuen</dc:creator><description>&lt;p&gt;Thanks a lot for your input. My IT team already check firewall and anti-virus, but some organizations handle very different kinds of limits, locks and other security&amp;nbsp; measures for worldwide operation. Now we have to check one by one if any of those is blocking the new CONNECTION Client protocol and, if possible, to disable it. If not possible, maybe I have to look for other design software.&lt;/p&gt;
&lt;p&gt;So, yes, now we are on network checking. Thanks again.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Cannot log in to CONNECTION Client 11.04.15</title><link>https://communities.bentley.com/thread/690905?ContentTypeID=1</link><pubDate>Mon, 10 Jan 2022 21:29:36 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:1e3a215a-5ad7-4415-8386-07aaae289d27</guid><dc:creator>Joe Rodriguez</dc:creator><description>&lt;p&gt;&lt;span&gt;Our company recently installed ZScaler on all of our workstations, we ran into similar errors as yours, several Bentley sites were blocked and had to be white listed. Sometimes the block is at the network level so you must consult your network engineer.&lt;/span&gt;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Cannot log in to CONNECTION Client 11.04.15</title><link>https://communities.bentley.com/thread/690150?ContentTypeID=1</link><pubDate>Wed, 05 Jan 2022 17:23:59 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:7e60c1a2-f0fd-4b3c-bb5b-b087406af836</guid><dc:creator>Saul Cuen</dc:creator><description>&lt;p&gt;Yes, I&amp;#39;m checking about&amp;nbsp;&lt;/p&gt;
[quote userid="7344" url="~/communities/other_communities/licensing_cloud_and_web_services/f/forum/224210/cannot-log-in-to-connection-client-11-04-15/690136"]&amp;quot;UPDATE: 28 October 2021&amp;quot;[/quote]
&lt;p&gt;but I cannot find the policies for Edge, so this is turning very much complicated for me. But at this point I have at least a lead to follow. Thanks a lot for your help.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Cannot log in to CONNECTION Client 11.04.15</title><link>https://communities.bentley.com/thread/690136?ContentTypeID=1</link><pubDate>Wed, 05 Jan 2022 16:46:55 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:f2366a9e-6aac-4d6d-8259-b27a8a2f928a</guid><dc:creator>Jesse Dringoli</dc:creator><description>&lt;p&gt;I suspect there is some security software interfering with both the upload page as well as the CONNECTION Client. You may need to consult with your IT/Helpdesk. See also the &amp;quot;UPDATE: 28 October 2021&amp;quot; note in the original article I provided.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Cannot log in to CONNECTION Client 11.04.15</title><link>https://communities.bentley.com/thread/690133?ContentTypeID=1</link><pubDate>Wed, 05 Jan 2022 16:41:32 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:2e60b0ae-1ac1-4c6d-8bfe-81aa8f3233ab</guid><dc:creator>Saul Cuen</dc:creator><description>&lt;p&gt;Oh I see, interesting. I cannot access either. I get this:&lt;/p&gt;
&lt;p&gt;&lt;img src="/resized-image/__size/320x240/__key/communityserver-discussions-components-files/343368/pastedimage1641400995752v1.png" alt=" " /&gt;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Cannot log in to CONNECTION Client 11.04.15</title><link>https://communities.bentley.com/thread/690131?ContentTypeID=1</link><pubDate>Wed, 05 Jan 2022 16:21:42 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:a7f3e91f-ee9b-468b-a48c-95e7b372c9cc</guid><dc:creator>Jesse Dringoli</dc:creator><description>&lt;p&gt;That could be a clue as to why the CONNECTION Client is not working. It could be that the same problem preventing the secure file upload from displaying is what is also preventing the CONNECTION Client from rendering.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Try accessing this URL directly (this is the page that is supposed to appear imbedded in the page, where it shows the gray area with frown face):&amp;nbsp;&lt;a href="https://bentley.sharefile.com/remote/150631bc-bfd6-4310-b56d-dce5b9e4c7a2"&gt;https://bentley.sharefile.com/remote/150631bc-bfd6-4310-b56d-dce5b9e4c7a2&lt;/a&gt;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Cannot log in to CONNECTION Client 11.04.15</title><link>https://communities.bentley.com/thread/690129?ContentTypeID=1</link><pubDate>Wed, 05 Jan 2022 16:12:08 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:3a335058-22ad-41d3-94b9-eb68de7db65b</guid><dc:creator>Saul Cuen</dc:creator><description>&lt;p&gt;Thanks.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Following your link this is what I get:&lt;/p&gt;
&lt;p&gt;&lt;img src="/resized-image/__size/320x240/__key/communityserver-discussions-components-files/343368/pastedimage1641399231448v1.png" alt=" " /&gt;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Cannot log in to CONNECTION Client 11.04.15</title><link>https://communities.bentley.com/thread/690128?ContentTypeID=1</link><pubDate>Wed, 05 Jan 2022 16:07:20 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:666cb027-1763-48eb-a028-851dd3fa8925</guid><dc:creator>Jesse Dringoli</dc:creator><description>&lt;p&gt;Try compressing the logs into a ZIP file and upload using the Secure File Upload method described &lt;a href="/help/w/be_communities_help/32255/sharing-hydraulic-model-files-on-the-openflows-hydraulics-hydrology-forum#ModelFiles"&gt;here&lt;/a&gt;.&lt;/p&gt;
[quote userid="1010868" url="~/communities/other_communities/licensing_cloud_and_web_services/f/forum/224210/cannot-log-in-to-connection-client-11-04-15/690126"]although I don&amp;#39;t know how to &amp;quot;provide details on the results...&amp;quot;[/quote]
&lt;p&gt;Just a bit of information describing what you observed when following the steps - any details that might help us troubleshoot.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Cannot log in to CONNECTION Client 11.04.15</title><link>https://communities.bentley.com/thread/690126?ContentTypeID=1</link><pubDate>Wed, 05 Jan 2022 16:00:24 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:cad36e42-d1f1-4e53-94d5-68c1e4413a20</guid><dc:creator>Saul Cuen</dc:creator><description>&lt;p&gt;Deal, I will try the updated solutions, although I don&amp;#39;t know how to &amp;quot;provide details on the results...&amp;quot; I am structural engineer, not software or anything. But I will try again.&lt;/p&gt;
&lt;p&gt;Regarding log collector I have it, I try to attach but I get an error.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Cannot log in to CONNECTION Client 11.04.15</title><link>https://communities.bentley.com/thread/690125?ContentTypeID=1</link><pubDate>Wed, 05 Jan 2022 15:54:12 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:8e4f1b91-2098-49a9-9a99-783c2a3fd5f2</guid><dc:creator>Jesse Dringoli</dc:creator><description>&lt;p&gt;Did you try all of the solutions listed in the article? I see that it has been edited recently, so there may be new information since you last tried.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Please provide details on the results of each solution to help us troubleshoot the problem further. It may also help to provide the CONNECTION Client log files:&amp;nbsp;&lt;a title="How to collect and submit logs" href="/communities/other_communities/licensing_cloud_and_web_services/w/wiki/52104/how-to-collect-and-submit-logs" rel="noopener noreferrer" target="_blank"&gt;How to collect logs and submit logs&lt;/a&gt;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Cannot log in to CONNECTION Client 11.04.15</title><link>https://communities.bentley.com/thread/690123?ContentTypeID=1</link><pubDate>Wed, 05 Jan 2022 15:52:24 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:569c6566-da59-428d-917a-c972e89c5f59</guid><dc:creator>Saul Cuen</dc:creator><description>&lt;p&gt;Did it half a year ago, did not work.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Cannot log in to CONNECTION Client 11.04.15</title><link>https://communities.bentley.com/thread/690122?ContentTypeID=1</link><pubDate>Wed, 05 Jan 2022 15:51:23 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:3504e7c6-8e23-4de2-8c15-8a3f7911f426</guid><dc:creator>Jesse Dringoli</dc:creator><description>&lt;p&gt;Hi Saul,&lt;/p&gt;
&lt;p&gt;The following article in Wiki (knowledgebase) has a few possible solutions to&amp;nbsp;this problem:&amp;nbsp;&lt;a href="/communities/other_communities/licensing_cloud_and_web_services/w/wiki/54520/connection-client-says-working"&gt;CONNECTION Client says &amp;quot;Working&amp;quot;&lt;/a&gt;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item></channel></rss>