importing a node locked license v8i

Hi, when a checked out license file is generated, the computer name must be specified. So, the message seems to suggest that the computer name generated with the license file does not match the computer name of the computer you are trying to use it on. The computer name can be retrieved from the System control panel. If the wrong computer name was used when generating the license file, you will need to check it back in and then generate another license file with the correct, matching computer name.

See more here: How to check out licenses for offline machines

Thanks Jesse,

i tried the link you included and followed the instructions using the License Management Tool and got the same results

The machine name is definitely correct but the naming of the license file is slightly different, this is the expired license

and here is the newly created one

The Select license checkout option on the CONNECT portal doesn't allow for user names, just email address. I presume changing the file name wouldn't work?!

Thanks

Paul

Hi Paul, no, I do not believe changing the file name would work as the computer name field I believe is part of what is inside the file. Try opening it in a text editor such as Wordpad or Notepad++.

Someone from our Licensing, Cloud and Web Services team here may need to assist. We may need to obtain a copy of the file (via private message or Service Request - please do not share publicly) along with a screenshot showing your computer name.

Thanks Jesse,

I've started a Service Request and included the information your mentioned, we'll be back in business soon I'm sure!

Paul