Hello everyone
Our gINT PC HDD failed, we got a new SSD but now we can't log into the account to check out the license inorder to reinstall gINT again on the new machine
Can someone help with checking out the license?
Hello Amr Eldawoody,
I see that you're account admin for your account. May I know what error or issue you're getting while login on to the connect portal? If you can share the error screenshot that would be really helpful.
Regards,Abhishek
Hello Carlos
The thing is we are not Bently connect customers so they told us before that support is not available for us. Something similar happened a few years ago and someone from the community managed to check our license out from his side that's why I'm posting this here
hello Amr, the best way to fix your account is or calling to Bentley Contact Us | Bentley Systems | Infrastructure Engineering Software Company or if you have an issue with your password, you could request a new on following the steps are on this wiki page Password Management - Licensing, Cloud and Web Services Wiki - Licensing, Cloud and Web Services - Bentley Communities. Finally, if you are able to login, you also can rise a help ticket from https://apps.bentley.com/srmanager/?_ga=2.185568736.892034022.1670854794-1773809824.1666646429 and put all your licensing information, secure and someone from our Lciensing team will contact you as soon as possible.