I suppose I can understand why Bentley decided not to migrate closed Service Tickets into the new portal. I disagree, but I can understand...
The old Service Request Manager now only shows tickets for the past 90 days? Where did the rest of them go? If that service is going offline, I want to document ALL of my previous Service Tickets. One, just to have a record. Two, so that if I run into a similar issue, I can look at the old tickets to see if I have a solution, or if I need to file a new ticket.
Where is the rest of my Service Ticket History?
Hi,
There is supposed to be an advanced filter option to show more that just 90 days. Currently, it looks like the SRM is not working at all.
--Robert