SELECTserver User Registration

I have a client that recently upgraded SELECT Server from XM to V8i. Some users are now seeing  the user registration scrren once a day. Some are getting the browser, but it never connects to a page and eventually times out. The user has to wait for the time out to occur.

We are using the config var at SITE level to bypass the registration. It used to work very well, but now, not so much.

The SELECT Server help says that users are not required to register, but there are benefits associated with registration bla bla bla. If users are not required to register, how can we stop the reg screen from opening every day? There is the Bulk Registration option, but we don't want to have to deal with this every time there is a new user on the system.

So, can we bypass registration for all users? Do we have to use the bulk reg? Why does Bentley need info about every user at every client site? Is it not enough to have the usage reported?