I have a client that recently upgraded SELECT Server from XM to V8i. Some users are now seeing the user registration scrren once a day. Some are getting the browser, but it never connects to a page and eventually times out. The user has to wait for the time out to occur.
We are using the config var at SITE level to bypass the registration. It used to work very well, but now, not so much.
The SELECT Server help says that users are not required to register, but there are benefits associated with registration bla bla bla. If users are not required to register, how can we stop the reg screen from opening every day? There is the Bulk Registration option, but we don't want to have to deal with this every time there is a new user on the system.
So, can we bypass registration for all users? Do we have to use the bulk reg? Why does Bentley need info about every user at every client site? Is it not enough to have the usage reported?
Hi Steve,
All Bentley products, like most in the software industry, do prompt the end user to register the product. As you know, there is an option within SELECTserver to bulk register users. I understand you are in a position where using bulk register is not a viable option. The "good news" for you is the registration will only present itself 4 times, until it gets the "hint" an end user does not want to register. The corporate decision of four opportunities to register gives the end user ample opportunity to register without interfering with their work. If the end user desires not to register they may simply dismiss the screen and continue on with their work.
-Steve
Thanks Steve,
I do understand the desire to have users register; we sell apps as well. Most of the industry would present the user with clear choices though, like: Remind Me Later, Don't Ask Again, etc. The help file says that a 'modest' number of attempts will be made, not 4. The end user really doesn't know what to expect. We can live with 4 attempts, as long as the users are aware. I don't think the counter is working for users who never see the reg screen, only a blank browser that eventually times out. To my knowledge, these users get the browser once each and every day. I'll confirm that with the client and open a ticket if we need to.
Steve
Steve and Steve,
If you are seeing prolonged prompting for user registration (~6 months), then something is wrong or broken. If you are able, can you send me an example from the HKEY_CURRENT_USER\Software\Bentley\Support section of the Windows registry? Don't post it here, but you can send it to tom.anderson@bentley.com and I will have Chuck take a look at it.
Tom
Hi Tom
I have been experiencing the same problems as indicated in the thread. It was only a couple of weeks ago that someone finally got the user registration screen. I have looked at the registry for my machine and the registry key that you are indicating is not there.
I have a lot of very disgruntled users when this happens as they get locked out of Microstation for extended periods of time.
Steve,
You can never have too many Steves. We have three in our close circle of friends. I have been out of town the last few days, so I haven't had a chance to follow up on this yet. Next week.
Tom,
This is not a new phenomenon for me either. I have posted this again because there seems to be a new wave of complaints since the SS upgrade. I have seen it off and on at various sites over the last two or three years. I think the users get used to checking email while they wait, or grab a coffe, or whatever. It does not affect all users though, although maybe not so random for others in this thread. I know Steve Meyer reported this in the last year. I remember following the thread. I know that I have posted it in the past. Anyway, I will return to this next week and I hope to get to the bottom of it. My gut tells me that it is likely a user permissions issue.
In case anyone is chekcing in on this thread, nothing has been resolved. There was a flurry of activity at first. We sent some registry data to Bentley. There was a promise of a debugging DLL to try to find out what was up, then nothing.
Maybe it's just me, but this is how most of my queries to Bentley end up.
We are also part of the Bentley Develooper Network. I have tried to get developer support a few times over the last 2 or 3 years. Most of the time, the same pattern appears. There is a brief period of activity, and it eventually trails off and nothing getes resolved. I am left to come up with my own less-than-eloquent solution. The invoices keep coming every year though.
Frustrated Canadian...