I have a node lock license for Power Civil v8i 08.11.06.39. I have successfully used it to activate my product. However at times when I run the software it will not recognize the license and I have to run through the activation process again to get it to activate. Sometimes I cannot get it to activate. I don't understand what is causing this. I am working on my home machine which is isolated from the license server so I can't connect to it.
Here is a screen recording showing my activation workflow:
http://screencast.com/t/MDc2OTU2MDEt
I have had this problem in the past when we were using a hosted server as well.
Can anyone identify the problem?
I appreciate that info Steve. Unfortunately we were not able to renew our Select Contract so I don't think I can file a support request. Do I have any other options?
Neil Wilson (aka Neilw)
Power Civil v8i 08.11.07.245
AutoCAD Civil 3D 2018
They can still assist with licensing and download issues, so you are safe. Anyone can file a Service Ticket
I filed a support request but so far after 24 hours I have no reply. Is this a normal wait period?
Have you heard back yet? If not, send me the service ticket number and I will see what I can find out.
It is kind of you to offer Steve. I haven't heard back yet but they may have called. I have been out of the office since last Friday so I haven't been able to check phone messages.
I managed to get my software activated by issuing a new license so I am able to work.
If you care to look into the ticket it is 8000845339. If there is a defect I'd like to find a fix.