SELECTserver OnLine Maintenance Friday 29 July 2011 at 9PM (21:00) US EDT

SELECTserver OnLine Maintenance scheduled Friday 29 July 2011 

This message is to inform you of SELECTserver OnLine maintenance scheduled for Friday 29 July 2011.  At 9:00 PM (21:00) US EDT, SELECTserver OnLine will be put into maintenance mode whilst we complete routine maintenance.  License updates, administration, and reporting functionality will be suspended during this maintenance window lasting approximately three hours.  All Bentley products will continue to license without interruption.   SELECTserver OnLine will return to a fully functional state Saturday 30 July 2011 once the maintenance is complete.

Planned Maintenance Timeline and Limitations 

Friday 29 July 2011

                9:00 PM (21:00) US EDT:

    • SELECTserver OnLine will be put into maintenance mode License updates to SELECTserver OnLine will be suspended and recorded for update after the maintenance window
    • Administration and reporting functionality will not be available
    • All Bentley applications will continue to license without interruption
    • SELECTserver OnLine maintenance will begin



Saturday 30 July 2011

    • All functionality will be available on SELECTserver OnLine

 

What Should I expect during this maintenance process?

  • All Bentley applications will continue to license without interruption
  • License updates will be suspended during the maintenance process
  • Administration functionality will not be available during maintenance.  Administration functionality interrupted include:
    • Bulk Registration will not be available during the maintenance process
    • Site Settings – existing settings will continue to manage the site, however changes will not be able to be made during the maintenance
    • Client Access Restrictions – existing settings will continue to work, however changes will not be able to be made during the maintenance
    • Checkout Restrictions – existing settings will continue to work, however changes will not be able to be made during the maintenance
    • Temporary Activation Keys – existing keys will continue to license as defined, however changes will not be able to be made during the maintenance
    • All reporting functionality will be unavailable during the maintenance window

 

Frequently Asked Questions

  • Is there anything I need to do for this maintenance?  Please do not plan to do reporting or administrative activities during the maintenance window.  Otherwise, sit back, relax, and enjoy the weekend!

  

Thank You for your patience and understanding while we run this routine maintenance,

The SELECTserver OnLine Team

Parents
  • Hi,

    after Bentley OnLine Maintenance (Friday 29 July 2011  to Saturday 30 July 2011) we are receiving

    the following mail from our local Select Server:

    "The following is a list of errors that have occurred in the services running on SELECTserver: ENSV1GEF

    •  Data Update Service - WARNING with status code 2 - service start time: 8/3/2011 10:10:48 AM - An error occurred retrieving the license from Bentley.com: - A server certificate could not be validated.

    •  Usage Log Posting - ERROR with status code -1 - service start time: 8/3/2011 10:05:34 AM - An error occurred while sending logs to bentley.com

    This is an automated message from SELECTserver. Do not reply to this message. If you do not wish to recieve this message, use the SELECTserver administration site to remove yourself from the notifications list."

    We are receiving one mail a day starting from Saturday 30 July 2011.

    We are working on Select Server v08.11.07.25

    Looking inside SS-DataUpdateService.log:

    07-30-11 10:11:36 INFO  - LicenseManager - USING BENTLEY LICENSE SERVER: appsnet.bentley.com/.../licensing.asmx

    07-30-11 10:11:36 ERROR - LicenseManager - License Request processed in: System.Diagnostics.Stopwatch

    07-30-11 10:11:36 ERROR - LicenseManager - WEB EXCEPTION requesting License File:

    System.Net.WebException: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. ---> System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure.

      at System.Net.Security.SslState.StartSendAuthResetSignal(ProtocolToken message, AsyncProtocolRequest asyncRequest, Exception exception)

    Some error inside SS-UsageLogPostingService.log

    On the log, we have the same error, for each day, starting from 30/07.

    Can you help us to solve the problem?

    Thank you

    Massimiliano

Reply
  • Hi,

    after Bentley OnLine Maintenance (Friday 29 July 2011  to Saturday 30 July 2011) we are receiving

    the following mail from our local Select Server:

    "The following is a list of errors that have occurred in the services running on SELECTserver: ENSV1GEF

    •  Data Update Service - WARNING with status code 2 - service start time: 8/3/2011 10:10:48 AM - An error occurred retrieving the license from Bentley.com: - A server certificate could not be validated.

    •  Usage Log Posting - ERROR with status code -1 - service start time: 8/3/2011 10:05:34 AM - An error occurred while sending logs to bentley.com

    This is an automated message from SELECTserver. Do not reply to this message. If you do not wish to recieve this message, use the SELECTserver administration site to remove yourself from the notifications list."

    We are receiving one mail a day starting from Saturday 30 July 2011.

    We are working on Select Server v08.11.07.25

    Looking inside SS-DataUpdateService.log:

    07-30-11 10:11:36 INFO  - LicenseManager - USING BENTLEY LICENSE SERVER: appsnet.bentley.com/.../licensing.asmx

    07-30-11 10:11:36 ERROR - LicenseManager - License Request processed in: System.Diagnostics.Stopwatch

    07-30-11 10:11:36 ERROR - LicenseManager - WEB EXCEPTION requesting License File:

    System.Net.WebException: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. ---> System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure.

      at System.Net.Security.SslState.StartSendAuthResetSignal(ProtocolToken message, AsyncProtocolRequest asyncRequest, Exception exception)

    Some error inside SS-UsageLogPostingService.log

    On the log, we have the same error, for each day, starting from 30/07.

    Can you help us to solve the problem?

    Thank you

    Massimiliano

Children
  • Hi Massimiliano,

    During the maintenance we also upgraded the SSL certificate.  It is trusted by windows if updates have been run on the server (unfortunately our new certificate is not on the original list your server is most likely looking at).  We do have this as a known issue and can be found in our knowledge base.  I have included it in its entirety here:

    Problem (63358):

    "Server certificate could not be validated" error for Data Update Service and Request/Update License

    The same issue may affect SS Gateway only against hosted, in this case in SS GW log:

    Error checking SELECTserver version: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.

    Happens only if SS or SS GW are configured to talk with bentley.com in HTTPS.

    Solution (500000083178):

    This may happen when user's system does not trust the Certification Authority that issued *.bentley.com certificate (for example a system that has not been updated for a long time as the list of Certification Authorities is being kept up-to-date by Windows Update).

    To resolve use Windows Update or manually install the Certification Authority's (that issued certificate for Bentley) certificate into the Trusted Certification Authorities Store on the SS or SS GW machine (for the computer).

    Root Certificates [March 2011] (KB931125)

    www.google.com/url

    Comodo CA

    The comodo CA (and its parent CA AddTrust/USERTrust) is widely known/trusted, so most likely affected users may simply be able to run windows updates and/or browser updates to get the proper CA certificates installed.  users could also download and manually install the CA certificate from comodo onto the affected SELECTServer as follows (see attached for screenshots):

    Part 1 - download the CA certificates from comodo.com

    1)  use a web browser to navigate to http://support.comodo.com

    2)  click on Downloads in the top section of the page

    3)  click on Root & Intermediate Certificates at the top left of the page

    4)  click on InstantSSL/EnterpriseSSL/IntranetSSL at the top right of the page

    5)  click on AddTrustExternalCARoot at the top of the page

    6)  click on the Download button, save the AddTrustExternalCARoot.crt file to disk

    7)  click Back in the browser

    8)  click on Comodo High-Assurance Secure Server CA near the top of the page

    9)  click on the Download button, save the COMODOHigh-AssuranceSecureServerCA.crt file to disk

    Part 2 - install the CA certificates to local machine

    1)  open a blank MMC - click on Start menu > Run > type MMC <enter>

    2)  click File > Add/Remove Snap-in, click Add

    3)  click the Certificates snap-in, click Add

    4)  choose Computer Account certificate store, click Next/Finish

    5)  expand the Certificates snap-in, right-click on Trusted Root Certification Authorities, click All Tasks > Import

    6)  in the Certificate Import Wizard, click Next and Browse to the location where the AddTrustExternalCARoot.crt file is saved (from Part 1, step 6 above)

    7)  select Automatically select the certificate store based on the type of certificate, click Next/Finish

    8) expand the Certificates snap-in, right-click on Trusted Root Certification Authorities, click All Tasks > Import

    9) in the Certificate Import Wizard, click Next and Browse to the location where the COMODOHigh-AssuranceSecureServerCA.crt file is saved (from Part 1, step 9 above)

    10) select Automatically select the certificate store based on the type of certificate, click Next/Finish

    after completing the above process, restart the SELECTServer.

    The installercertificate zip file can be found at:

    communities.bentley.com/.../installcertificates.zip.aspx


    This is a test