Mstn stuck at splash screen

My system is Windows7 64 bit Professional.  I have installed Selectserver Gateway 8.11.7.88 and connected successfully to the Bentley server with my activation key. Mstn 8.5.2.70 can launch and get a license.  If I have running any other application, like outlook or PDF reader, then launch Mstn 8.5.2.70 it will freeze at the splash screen, seemingly unable to get a license.  Any ideas? 

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  • The current release of SELECTserver (Gateway) is v08.11.07.111... have you tried using that instead? Also, are you using the 32-bit or 64-bit version of the Gateway?

      

  • Phil, I have now installed SSGW 8.11.7.111 as per your instruction, and the 64bit version to match the machine.  The outcome is still the same, but with direct access to the machine, I have more details to provide you.  I can run any number of different applications and Mstn still gets a license.  It is only when we connect to the Internet using a usb wireless 3G device that the licensing gets stuck, halting Mstn on the splash screen.  Seems it is unable to communicate with Selectserver when using the usb modem.  If I run Mstn then connect to the Internet, Mstn remains licensed.  The device is a Telstra NextG wireless modem (Australia)

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  • Phil, I have now installed SSGW 8.11.7.111 as per your instruction, and the 64bit version to match the machine.  The outcome is still the same, but with direct access to the machine, I have more details to provide you.  I can run any number of different applications and Mstn still gets a license.  It is only when we connect to the Internet using a usb wireless 3G device that the licensing gets stuck, halting Mstn on the splash screen.  Seems it is unable to communicate with Selectserver when using the usb modem.  If I run Mstn then connect to the Internet, Mstn remains licensed.  The device is a Telstra NextG wireless modem (Australia)

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