A few days ago, I had made a post about the Bentlley Licensing not working on a locally installed copy of Microstation. Here is a brief recap of the discussion:
(1) I have a dual booting system with Win XP and Linux installed. I usually use Linux but for some research work, I need to use Bentley Microstation and Bentley Map.
(2) So, I contact my local system admin and he gave me the DVDs alongwith the site activation code and SELECT Server.
(3) I installed Microstation and Bentley Map on my machine and I activate it using the the information given. It is to be noted here that the products in question are from SelectSeries 2. (apparently a "lesser" version)
(4) Microstation surprisingly was running in a trial mode! And lo and behold, 30 days later my Microstation does not even go past the "Activate" process.
(5) Thus the so called "experts" at Bentley recommended SelectSeries 3. I used my institute-id to log in and create an account and finally download Bentley Microstation (did it today morning). Uninstalled the older version and installed the new one! (Hope there is nothing wrong here!).
(6) The "StudentServer" site has some "ACTIVATION CODE". I copied that. And pasted the code to the site activation process. "TEST CONNECTION"... Local site does not accept the code. I went "Back" and chose the "Bentley Server" and the new code. I enter proxy details... Ohh no! It can't connect. I re-enter the old site codes. Code is accepted. I select "India" and then finally click "Close" ... after no other option is available. OHHHH NOO! Microstation still does not start.
Bentley people... you have made a very NICE product. Now what do I do?
Many of us run multiple versions of, for example, MicroStation on the same computer. I use MicroStation V8 2004 Edition, MicroStation V8i SS1, SS2 and SS2. The licensing system recognises the various versions and grants usage appropriately.
Unknown said:Bentley people... you have made a very NICE product.
A gracious compliment: most of us concur.
Unknown said: I installed MicroStation and Bentley Map on my machine and I activate it using the the information given. It is to be noted here that the products in question are from SelectSeries 2. (apparently a "lesser" version)
SELECTseries 2 (SS2) is not 'lesser'. It is an earlier version than SELECTseries 3 (SS3), which is a later version. As with pretty well any software product you can find, a later version has more capability than an earlier version.
Unknown said:The so called "experts" at Bentley recommended SelectSeries 3
Was the recommendation to use SS3 to obtain the additional functionality that you want, or to do with licensing?
Regards, Jon Summers LA Solutions
Thanks for the reply. However, the license server, which seems to be working in your case, is not working here. I am happy with a single version of the s/w installed on my PC. When even that does not work, it must be a cause for concern. I have produced a lot of screenshots, and it is clearly seen that the license procurement is not working.
Why SS3:
Recommendation was set for additional functionality. However, I was also worried at my end because SS2 software was not able to procure the license. I therefore considered upgrading to SS3.
Hi,
Have you contacted your local IT support about this issue? Have you contacted Bentley support about it? Typically the licensing has been very easy for me. I have had only a case or two in the last 15 years where I've needed Bentley's support, but they have been very good at helping me.
--Robert
Yes, established a contact with Bentley Local Indian Guy ... but he advises waiting for Support to solve the problem. Apparently a ticket has been opened for this issue. However, I cannot access the ticket.
I know this is a long shot--is your system date correct? Correct month/year?
I believe there is still the requirement that the client pc and the select server be in the same time zone. If your pc is set up for a different time zone than the select server that could be part of the problem.
Rod WingSenior Systems Analyst
The support people have contacted me. They advised me to modify a certain registry key. So, I did! Et voila, the product goes back to the 30 day trial version mode.
This and other threads related to the same topic from you have meandered all over the place, which is not really helping getting to the actual root cause of the problem and therefore not helping you. So, could you please do the following:
On the computer experiencing this issue, can you access the local License Management Tool (you can do a Windows search -- Start > Search > Files and Folders > Files and Folders and then enter in the search field: licensetool.exe). Start the License Management Tool, select the "Tools" dropdown, and then "Send logs now". Can you then activate the product(s)? If not, can you then locate and attach a copy of the licdebug.log -- information on how to do that is found on Inserting and Attaching images, videos, or files to posts. The default location may be one of the following depending on the OS:
I realize that you may have done some of this before, but I ask that you do this one more time in the order identified above. That may help us help you get this sorted out.
Unknown said:On the computer experiencing this issue
1. There is not one computer experiencing this issue, but a whole laboratory. In fact, owing to this problem existing in the s/w, a whole course of post-graduate students is suffering
Unknown said: can you access the local License Management Tool (you can do a Windows search -- Start > Search > Files and Folders > Files and Folders and then enter in the search field: licensetool.exe). Start the License Management Tool, select the "Tools" dropdown, and then "Send logs now". Can you then activate the product(s)?
I have done all the steps mentioned as above and on those mentioned on various Bentley Licensing related pages I found on the internet. But to no avail. The trial version note does not go away.
Unknown said: then locate and attach a copy of the licdebug.log -- information on how to do that is found on Inserting and Attaching images, videos, or files to posts. The default location may be one of the following depending on the OS:
I sent you the file separately.
Thank you for staying focused on this specific issue... we are looking into the information you have provided.
It turns out that I am able to use the activation key from StudentServer to "Check Out" the license from selectserver.bentley.com, but my locally installed SelectServer is not able to cater to the license. Please see the attached file for the screenshot.
What could be the problem?
Yup, the problem was with the logs. Bentley SELECTServer HAS TO send the logs, otherwise it would not let the client pool the licenses.