Hello,
We have a situation whereby a user was on site and holidays for a combined period of more than 30 days away from an internet connection and now cannot use PowerDraft. I've tried the Activate button and followed the prompts but to no avail. Do I have to reinstall and if so do I have to uninstall first?
Thanks
Rasher
Hello Rasher,
Can you try going to Tools>Send logs now and run that, in the License Management Tool. Once complete try highlighting Microstation Powerdraft again and click 'Activate'.
If that doesn't resolve the issue can you find the client licensing folder for that machine, zip it up and email it to me at jim.irvine@bentley.com and I'll analyse the contents. It will be in one of the following locations:
XP
C:\Documents and Settings\All Users\Application Data\Bentley\licensingC:\Documents and Settings\<User profile>\Application Data\Bentley\LicensingC:\Documents and Settings\<User profile>\Local Settings\Application Data\Bentley\Licensing
Windows 7
C:\ProgramData\Bentley\LicensingC:\Users\<User profile>\AppData\Local\Bentley\Licensing
Thanks,
Jim