The Site has changed their license pool (site) from a Deployed to Bentley Online (Hosted) server (selectserver.bentley.com) during this year (May/June 2013).
The problem is that they can't run usage reports from the first half of this year. They want full access to the reports from 1.1.2013 to 31.7.2013. New Hosted Server provides reports only from July/2013.
The Online (HOSTED) Select server is unable to provide information made prior to it's creation. The requested information is not in its associated database for your account so it is not possible to provide the requested information from the ONLIINE (HOSTED) server.
Answer Verified By: James White