User cannot change the Server name in the License Management Tool.

 

Posted on behalf of a user.

User had a Local SelectServer. He had it set to not allow users to change the Server Name in the License Management Tool. The Local SelectServer crashed. The user then requested to be moved to Online SelectServer. He was moved and is now setup on the Online SelectServer.

The user uninstalled WaterCAD and reinstalled it. He ran through the activation wizard and was able to validate the site activation key to the Online SelectServer.

When the users then attempts to "Send Logs Now" it still attempts to send them to his Local SelectServer. The License Management Tool still will not allow him to change the Server name to point to the Online SelectServer.

How can this be changed?

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  • Adam said:

     

    Posted on behalf of a user.

    User had a Local SelectServer. He had it set to not allow users to change the Server Name in the License Management Tool. The Local SelectServer crashed. The user then requested to be moved to Online SelectServer. He was moved and is now setup on the Online SelectServer.

    The user uninstalled WaterCAD and reinstalled it. He ran through the activation wizard and was able to validate the site activation key to the Online SelectServer.

    When the users then attempts to "Send Logs Now" it still attempts to send them to his Local SelectServer. The License Management Tool still will not allow him to change the Server name to point to the Online SelectServer.

    How can this be changed?

    One possibility is the system admin could have deployed Group Policies.

    Group Policy is an infrastructure that allows you to implement specific configurations for users and computers. Group Policy settings are contained in Group Policy objects (GPOs), which are linked to the following Active Directory directory service containers: sites, domains, or organizational units (OUs). The settings within GPOs are then evaluated by the affected targets, using the hierarchical nature of Active Directory. Consequently, Group Policy is one of the top reasons to deploy Active Directory because it allows you to manage user and computer objects. (technet.microsoft.com/.../bb310732.aspx)

    Please review the following Blog and Wiki  for further information.

    communities.bentley.com/.../configure-product-activation-using-group-policy-or-the-licensetoolcmd.aspx

    communities.bentley.com/.../7763.aspx

     

    .



    Answer Verified By: Tyler Q - Bentley 

Reply
  • Adam said:

     

    Posted on behalf of a user.

    User had a Local SelectServer. He had it set to not allow users to change the Server Name in the License Management Tool. The Local SelectServer crashed. The user then requested to be moved to Online SelectServer. He was moved and is now setup on the Online SelectServer.

    The user uninstalled WaterCAD and reinstalled it. He ran through the activation wizard and was able to validate the site activation key to the Online SelectServer.

    When the users then attempts to "Send Logs Now" it still attempts to send them to his Local SelectServer. The License Management Tool still will not allow him to change the Server name to point to the Online SelectServer.

    How can this be changed?

    One possibility is the system admin could have deployed Group Policies.

    Group Policy is an infrastructure that allows you to implement specific configurations for users and computers. Group Policy settings are contained in Group Policy objects (GPOs), which are linked to the following Active Directory directory service containers: sites, domains, or organizational units (OUs). The settings within GPOs are then evaluated by the affected targets, using the hierarchical nature of Active Directory. Consequently, Group Policy is one of the top reasons to deploy Active Directory because it allows you to manage user and computer objects. (technet.microsoft.com/.../bb310732.aspx)

    Please review the following Blog and Wiki  for further information.

    communities.bentley.com/.../configure-product-activation-using-group-policy-or-the-licensetoolcmd.aspx

    communities.bentley.com/.../7763.aspx

     

    .



    Answer Verified By: Tyler Q - Bentley 

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