DataUpdateService - Errors

On behalf of user:

User seeing this error daily.

ERROR - DataUpdateService - Could not retrieve Product IDs [Unable to connect to the remote server]
ERROR - DataUpdateService - Service Process Returned Error Code#-10026 -  Could not update the product information.

Parents
  • There is a Trouble Report filed with developmentis a TR# 344115 filed with development

    The databse being a constantly growing entity has to updates through  Support Paths. Development know about the isues and it is filed in TR# 344115 to the Development team for repair

    ERROR - DataUpdateService - Could not retrieve Product IDs [Unable to connect to the remote server]
    ERROR - DataUpdateService - Service Process Returned Error Code# -10026 -  Could not update the product information.

    (No Work Around.)

    The Support Paths call in the new licensing web service is displaying a false error.
    The data is updating correctly to the backend server
    This is a back end issue and will "NOT" cause a SELECTServer licensing event for any Bentley application users.



    Answer Verified By: Tamicca Sellars 

Reply
  • There is a Trouble Report filed with developmentis a TR# 344115 filed with development

    The databse being a constantly growing entity has to updates through  Support Paths. Development know about the isues and it is filed in TR# 344115 to the Development team for repair

    ERROR - DataUpdateService - Could not retrieve Product IDs [Unable to connect to the remote server]
    ERROR - DataUpdateService - Service Process Returned Error Code# -10026 -  Could not update the product information.

    (No Work Around.)

    The Support Paths call in the new licensing web service is displaying a false error.
    The data is updating correctly to the backend server
    This is a back end issue and will "NOT" cause a SELECTServer licensing event for any Bentley application users.



    Answer Verified By: Tamicca Sellars 

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