DataUpdateService - Errors

Question

On behalf of user: 
 User seeing this error daily. 
 ERROR - DataUpdateService - Could not retrieve Product IDs [Unable to connect to the remote server] ERROR - DataUpdateService - Service Process Returned Error Code#-10026 - Could not update the product information.

James White · Accepted Answer

There is a Trouble Report filed with developmentis a TR# 344115 filed with development 
 The databse being a constantly growing entity has to updates through Support Paths. Development know about the isues and it is filed in TR# 344115 to the Development team for repair ERROR - DataUpdateService - Could not retrieve Product IDs [Unable to connect to the remote server] ERROR - DataUpdateService - Service Process Returned Error Code# -10026 - Could not update the product information. 
 (No Work Around.) The Support Paths call in the new licensing web service is displaying a false error. The data is updating correctly to the backend server This is a back end issue and will " NOT " cause a SELECTServer licensing event for any Bentley application users .