Licence Usage

Good Afternoon,

I am looking for information relating to licences in terms of if they are activated but not used, do clients get charged for activating licences?

If they activate a licence that they do not use will they be charged for it in the yearly maintenance?

 

 

  • If the software is not used after activation which means the software is not being started at all, it will not generate any usages and subsequently no usages will be sent to the license server. If that condition is met the answer to your question is no, you will not be charged for an application that was installed and activated but is not being used.

  • Hi Maksim,

    Thanks for the reply, this is my situation at the moment.

    We setup a local user account on the server called edmin that is a local user on the server that runs the eB Service Manager and the COM+ components.

    Our client Parsons Brinckerhoff has just received a report on usage and it says that the ebadmin service account is consuming licences that was activated but not used.

    The ebadmin local user account is NOT a user in eB so how can that local server account be consuming licences when it is not listed or registered as a user in the system.

    Please advise.

  • Hello,

    One possible case is that the product has been checked out.

    For information, the check out process is used for machine that would be disconnected from the SELECTserver for a long period of time.

    It happen that the user activating a product fills the check out page, in this case the product is counted as used.

    You should open the License Management Tool,

    • Select the License Checkout tab,
    • You should see two lists, on the top, the list of products available for check out and in the lower list, products that are checked out on the machine,
    • If any product is in the lower list, select them one by one and click "Check In",
      if you get hte indication that there is an issue communicating with the SELECTserver, cancel the operation.

    If you get any error during this process, take a screenshot, it might be usefull later (do not publish a screenshot with confidential information)

    Please post here the outcomes of this operation.