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SELECTserver Domain Expert Online on April 23rd

Greetings Everyone!

I would like to inform the SELECTserver and Product Activation community that on Wednesday, April 23rd I will be “on call virtually” here as a Domain Expert. This means that I will be LIVE in the community from 8 AM - 5 PM PDT (UTC -07:00) answering questions you have about all things related to topics covered in this community. During that time, I will:

  • Look at Support Solutions wiki articles and add and update information that will help you.
  • Post answers to questions in the forum.
  • Verify answers in the forum.

I also plan to be available via Instant Message through Be Communities, although it would be better to have information “out in the open” so that others may take advantage of any exchange.

My Be Communities profile is up-to-date with my background and experience; so I encourage you to visit it. I encourage you to update your own profile as well.

I am looking forward to answering your questions and providing as much help as I can that relates to this community on Wednesday, April 23rd. I will "see" you then!

Parents
  • Hi Jeremy. It would be great if you could address the problems that are being posted about trust licensing. See communities.bentley.com/.../85726.aspx, communities.bentley.com/.../91587.aspx, communities.bentley.com/.../94617.aspx, etc.  It seems like Bentley has largely ignored these problems. Is there talk at Bentley about addressing these problems? Does Bentley acknowledge that there is a problem with the licensing policy? Why does Bentley insist that these problems should be worked out with our account managers when they know that the account managers have no say in them? Thanks.

  • Unknown said:
    It seems like Bentley has largely ignored these problems. Is there talk at Bentley about addressing these problems? Does Bentley acknowledge that there is a problem with the licensing policy?

    Feedback about the new SELECT Basic Access and Open Access programs are definitely being gathered in the forums and by product support teams as they interact with users. This information is being provided to management to make a case for adjustments to the new policy.

    Unknown said:
    Why does Bentley insist that these problems should be worked out with our account managers when they know that the account managers have no say in them?

    Account managers have the most knowledge about the new SELECT Basic Access and Open Access programs, hence the reason why I as a technical person often defer to them for matters of licensing policy. For license usage disputes arising from quarterly invoices, account managers are also the starting point since they request further investigation of such disputes by our Financial Operations team. So while account managers may have limited authority to make certain changes, they serve as a point of contact for you that can start the process.



Reply
  • Unknown said:
    It seems like Bentley has largely ignored these problems. Is there talk at Bentley about addressing these problems? Does Bentley acknowledge that there is a problem with the licensing policy?

    Feedback about the new SELECT Basic Access and Open Access programs are definitely being gathered in the forums and by product support teams as they interact with users. This information is being provided to management to make a case for adjustments to the new policy.

    Unknown said:
    Why does Bentley insist that these problems should be worked out with our account managers when they know that the account managers have no say in them?

    Account managers have the most knowledge about the new SELECT Basic Access and Open Access programs, hence the reason why I as a technical person often defer to them for matters of licensing policy. For license usage disputes arising from quarterly invoices, account managers are also the starting point since they request further investigation of such disputes by our Financial Operations team. So while account managers may have limited authority to make certain changes, they serve as a point of contact for you that can start the process.



Children
  • Thanks Jeremy. I appreciate the honest, straight forward answer. I have no doubt that my account manager is very knowledgeable about the policy. The problems that we are experiencing are due to the policy itself. Referring us back to our account manager has been a tactic used by Bentley in these forums, but the real problem is not something that the account manager can solve. Or am I mistaken?

    Here is an example from yesterday:  "So the Q1 overage invoice came in, we went over on InRoads Suite in Q1 only 1 day (maybe 1 hr?!), but we have to pay a penalty of $1,452 + 6% tax" (communities.bentley.com/.../85726.aspx). I'm sure that we can all agree that this is a big problem with the policy. Is it Bentley's view that the user should have had an extra license to cover that 1 hour/quarter? Does Bentley realize that by not giving the user the ability to cap the license count, it is potentially imposing extra, unnecessary cost on the user?

  • Unknown said:

    Why does Bentley insist that these problems should be worked out with our account managers when they know that the account managers have no say in them?

    Account managers have the most knowledge about the new SELECT Basic Access and Open Access programs, hence the reason

    [/quote]

    I'm not sure that is true. I have previously asked my account manager about this and get responses from other Bentley staff.

  • Unknown said:

    Here is an example from yesterday:  "So the Q1 overage invoice came in, we went over on InRoads Suite in Q1 only 1 day (maybe 1 hr?!), but we have to pay a penalty of $1,452 + 6% tax" (communities.bentley.com/.../85726.aspx). I

    Did you have any under usage during the quarter? If yes surely this should also be included in the calculation?

  • What does the attached mean? What does Trust Duration 01:00 mean. I assume that we wont get billed for this one over usage when there have been 25 days under usage.

  • stuartw said:
    What does the attached mean? What does Trust Duration 01:00 mean. I assume that we wont get billed for this one over usage when there have been 25 days under usage.

    The report shows that one license for MicroStation was indeed used in excess of the licenses owned, which constitutes overuse in a reporting sense. Regarding how this translates to actual billing, however, I must defer to one of my colleagues with more knowledge of the billing aspect. The following forum post suggests that certain rules will cull extraneous usages such as the one above in some cases.