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<?xml-stylesheet type="text/xsl" href="https://communities.bentley.com/cfs-file/__key/system/syndication/rss.xsl" media="screen"?><rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:slash="http://purl.org/rss/1.0/modules/slash/" xmlns:wfw="http://wellformedweb.org/CommentAPI/"><channel><title>Open Access Complaint</title><link>https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/f/forum/99653/open-access-complaint</link><description>I am part of a structural engineering consulting firm that uses several structural analysis software(s) from RAM/Bentley. We have been satisfied with the software up until around a month ago when the comically absurd pricing scheme was explained upon</description><dc:language>en-US</dc:language><generator>Telligent Community 12</generator><item><title>RE: Open Access Complaint</title><link>https://communities.bentley.com/thread/729574?ContentTypeID=1</link><pubDate>Fri, 02 Sep 2022 03:11:13 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:2079d84d-4154-492e-9ac0-ee9b7e4330f6</guid><dc:creator>Gihan DeSilva</dc:creator><description>&lt;p&gt;I could not be more agreed as an engineering manager for a design team. This ridiculous approach has given us plenty of headaches. We use other software and they all provide floating licensing to manage excess usage.&amp;nbsp;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Open Access Complaint</title><link>https://communities.bentley.com/thread/632912?ContentTypeID=1</link><pubDate>Fri, 05 Feb 2021 14:52:34 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:e4a0ce9a-ac68-495e-9901-2b83db1f7213</guid><dc:creator>Mining Surveys UK Ltd</dc:creator><description>&lt;p&gt;I had the same problem. 10 minutes overuse. I called it a full day and sent them &amp;pound;8.80p as full and final payment.&lt;/p&gt;
&lt;p&gt;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-discussions-components-files/275813/2335.Pay-only.JPG" /&gt;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;There own license fact sheet says &amp;quot;pay only for software used&amp;quot;.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Open Access Complaint</title><link>https://communities.bentley.com/thread/632907?ContentTypeID=1</link><pubDate>Fri, 05 Feb 2021 14:44:15 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:74771fdd-1026-432d-80d1-7ba8142ef39c</guid><dc:creator>Mining Surveys UK Ltd</dc:creator><description>&lt;p&gt;I have had this several times. I simply worked out the cost of the 10 minutes overusege, called iy a full day and sent them a payment for &amp;pound;9 as full and final payment. The seem to have accepted this. I also sent them there info where it says &amp;quot;pay only for the software you use&amp;quot;.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Open Access Complaint</title><link>https://communities.bentley.com/thread/344235?ContentTypeID=1</link><pubDate>Tue, 27 Oct 2015 04:16:21 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:ac71ee42-5ea4-4edf-80e2-0a5435e9f0c3</guid><dc:creator>Andrew Farr</dc:creator><description>John&lt;br /&gt;
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I have swapped to node locked licenses- they will do this and then each license is checked out individually on a machine.  The catch is that they won&amp;#39;t offer support, so you won&amp;#39;t have to keep paying them yearly.  The good bit is that they won&amp;#39;t bill you for overuse as each license is checked out and you cannot access beyond your checked out limit.  You cannot get around their usage timing- it is as other replies have stated fraudulent.  I have asked a Bentley rep how many users are complaining and have been told about 70%.   If 70% of my clients were disgruntled I wouldn&amp;#39;t have a business.  Andrew Farr&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Open Access Complaint</title><link>https://communities.bentley.com/thread/306880?ContentTypeID=1</link><pubDate>Thu, 27 Nov 2014 01:57:46 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:d49dc039-8c84-432e-a3f7-930048270417</guid><dc:creator>BWiT</dc:creator><description>&lt;p&gt;I / we are also not happy about this! And have not been ever since they introduced the &amp;quot;flexible&amp;quot; license model and particularly the calendar hour concept! We have had to keep our license count higher than it really needs to be and this change to quarterly invoicing has only made this worse. &lt;br /&gt; &lt;br /&gt; Based on the quarterly peak usage this year, we would have been up for AU$20K+ in QTL invoices if we had only licensed the number of licenses we think we actually really need. Fortunately, we have oversubscribed and the component of our annual renewal equivalent to our over-subscribed licenses is only AU$7.5K. So .... it looks like we continue to keep our license count artificially high! And Bentley gets more revenue! I can only hope the smart boy/girl that dreamed up this &amp;quot;scheme&amp;quot; is getting their cut!&lt;br /&gt; &lt;br /&gt; I am talking to Bentley again now as our annual renewal is due. I am getting exactly the same treatment - mild sympathy but no solution except to suggest implementing a &amp;quot;workflow&amp;quot;. I&amp;#39;m being kind when I say it is farcical but go here if you want the details:&lt;br /&gt; &lt;br /&gt; &lt;a href="/products/licensing/w/licensing__wiki/13916.how-do-i-restrict-license-usage-to-checkouts-only"&gt;http://communities.bentley.com/products/licensing/w/licensing__wiki/13916.how-do-i-restrict-license-usage-to-checkouts-only&lt;/a&gt;&lt;br /&gt;&amp;nbsp;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Open Access Complaint</title><link>https://communities.bentley.com/thread/303390?ContentTypeID=1</link><pubDate>Mon, 20 Oct 2014 18:41:03 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:9c853e64-9f7d-4ca1-a496-68d08ff33da9</guid><dc:creator>gatkins94</dc:creator><description>I have also found out that ACEC may be in talks with Bentley about this, so contacting them with your complaint may be helpful.&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Open Access Complaint</title><link>https://communities.bentley.com/thread/303344?ContentTypeID=1</link><pubDate>Mon, 20 Oct 2014 14:07:02 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:41bf0486-08b3-4574-9109-6feb9e944506</guid><dc:creator>gatkins94</dc:creator><description>Just to let you know....I have filed a complaint with the NC Attorney Generals office and the Federal trade commision over this mysterious time tracking and billing system they have, I would encourage you all to do the same. They have us trapped using the software, and they know it. I don&amp;#39;t think change can be made unless more than just me stands up against them.&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Open Access Complaint</title><link>https://communities.bentley.com/thread/299538?ContentTypeID=1</link><pubDate>Tue, 16 Sep 2014 19:51:10 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:0d8cae1b-1023-47dd-9368-6f3aa3b903e8</guid><dc:creator>JMCsneff</dc:creator><description>&lt;p&gt;&lt;span style="font-size:medium;"&gt;Bentley IS encouraging overuse of licenses to drive up revenue and we are opposed to this new way of doing business which we feel is unfair at best and somewhat dubious.&lt;/span&gt;&lt;/p&gt;
&lt;p style="margin:0in 0in 0pt;"&gt;&lt;span style="font-size:medium;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p style="margin:0in 0in 0pt;"&gt;&lt;span style="font-size:medium;"&gt;We purchased two licenses of PondPack and that is all we intend to use and to pay to maintain going forward.&amp;nbsp; A system that penalizes us when one person uses PondPack for 15 minutes to run a report at 8:01 am, and then a second person opens it at 8:59 am is arbitrary and capricious, to borrow a term from the courts.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="font-family:Times New Roman;font-size:medium;"&gt; &lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Open Access Complaint</title><link>https://communities.bentley.com/thread/295068?ContentTypeID=1</link><pubDate>Wed, 06 Aug 2014 23:39:40 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:e6542cf5-98de-453b-a207-4d326eddcd49</guid><dc:creator>mmason</dc:creator><description>&lt;p&gt;Right there with you on this. I / we can&amp;#39;t fathom the lack of real management tools to prevent overuse as Bentley has chosen to define it. We&amp;#39;ve been hit with one quarters worth of fees for overuse and are likely facing another. This is driving us to change our workflows and implement software from another vendor whose network license model acts like a network license model. If the license is checked out, the program won&amp;#39;t open.&lt;/p&gt;
&lt;p&gt;It&amp;#39;s almost like Bentley is encouraging overuse of licenses to drive up revenue.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item></channel></rss>