• Unable to install Connection Client

    I tried to update Connection Client to version 10.0.19.31 when I received updating reminder. But the updating is failed which cause the Connection Client cannot run. I downloaded Connection Client 10.0.19.31 separately but the software was not able to…
  • me dice mi aplicación de CONNECT CLIENT que hay problemas de uso

    Tengo mi licencia y tengo instalados en mi pc y en mi laptop el programa STAAD.pro CONNECT EDITION, tengo desactivado el inicio automático de sesión para no conectarme por duplicado al uso del programa, ya que en ocasiones (que no he tenido en los últimos…
  • Connection Client 10.00.19.27

    When installing Bentley Connection Client via SCCM 2012 it is failing, I have tried a few different switches and options to no avail. I also used /layout to create an installation but the issue persists. If I run the same switches from an admin command…
  • CONNECTION Client continually pops up every time I log in

    Hello, I work in the IT Department and we have ProjectWise, along with a few other Bentley programs, installed. I know Connection Client is used to activate the programs, but every time I, along with some other users log in, the Connection client pops…
  • CONNECTION Client problems with NetMotion (VPN) in work from home setups

    We are running into issues with the CONNECTION Client authenticating through NetMotion locally on the laptops that are being used by employees while working from home. The CC will not work on the local laptop but when they Remote into their work desktop…
  • Connection Client Health Check and log Error

    I have problem with connection client when i tried to reach to plaxis from my institute network. During health check, it gave network error and log error. I am sending the log collector file also
  • Silently Uninstall Connection Client

    Is there a way to silently uninstall the Connection Client?
  • Checkbox "Enable share sync" is disabled

    Hi, what kind of problem can be if on tab "Connection client ->Preferences->Share" checkbox "Enable share sync" and input field "Sync Frequency" are disabled? I'am using 10.00.18.22 64-bit version. When i was install connection client ( 10.00.18.13…
  • How to get product usage for 2020?

    The product usage reports available from CONNECT center are only available up to Q4 2019 - How do we check product usage for 2020? Seems unfair that we are automatically billed for overages but cannot monitor current usage.
  • No Entitlement - Additional information

    Additional trouble shooting tips for this issue resulting from cases that I have come across. This Wiki item No Entitlement only covers two cases where this occurs. However it may be a symptom of connection problems with the Subscription Entitlement…
  • Bentley Licensing Service System.OufOfMemoryEyception cause MS CE to stuck in grey screen on launch

    Dear Bentley and others. We face the issue that suddenly, MS CE and other apps don't launch any more or they "launch" with grey screens and no message at all. It seems to be independed from the connection client at all, at least it does not show any…
  • password and username for bentley site adminstrator is forgotten

    we have 5 license to staadpro, now migrate to connection client, we must login to using software, the username and password for bentley adminstrator is dont know, is there any email bentley can support us, cause i cant find it on website, FYI we are on…
  • Software Download access denied

    Hi Community, We have already purchase an open access license subscription and a server name & activation key was given but still we cant access on it. Can you help us with this matter?We are looking to download Microstation into our system. …
  • No MicroStation Connect Offline Usage?

    MicroStation Connect Edition doesn't start without network connection. It closes without further notice after showing the splash screen. Connection Client opens with 'Connection Issues' error. Is this expected behavior? MicroStation Connect Edition 10…
  • Prevent users updates from CONNECTION Client

    Hello, Is administrator can disable the option for users to install updates in thier machines? The option of choosing "Do not check for updates" in the CONNECTION Client is not enough because users can change that by themselves.
  • Bug in Connection Client 10.00.15.11 and 10.00.15.11

    Having recently updated from Connection Client 10.00.14.18 to 10.00.15.11 we experienced an error wherein Connect Edition products throw an error saying that Connection Client is not installed. After updating Connection Client, products appear to work…
  • Connection Client Update Fails with Error Forbidden

    I have tried 4 different machines, and my account seems to be locked out from updating. connection client is not able to check for updates. I get this error when I manually check for updates.
  • Connection client has updates but fails to download or install.

    Hi, This has been going on for awhile at my company. Client connection has updates, but when I click on it to download and install, it says "installation cancelled" I am not an administrator for the computer so a pop up comes up to log in, and I…
  • New User Registration

    Hi, I created a user in my admin portal. When she went to register, the Profession field had a dropdown that was empty, and the field could not be typed in, so she could not complete registration. I thought maybe it was because I had created her user…
  • Updates not available after connection Client update.

    Connection client showed two available updates, one for latest Connection Client (10.00.14.18), and one for OpenRoads Designer (10.07.56). I updated the Connection Client first, and now the update for ORD is no longer available.
  • CONNECTION Client Update 10.00.14.17/18

    Hi, There is a new update to the CONNECTION Client, available from the Software Downloads site. For details on what's new, please see this Wiki: https://communities.bentley.com/communities/other_communities/sign-in_assistance_and_web_services/w/wiki…
  • CONNECTION Client 10.00.14.17 Install

    Trying to use /layout when creating an installation package and all i get is an endless loop when i select Next on the Deployment image settings page, it loops back to the Installation Directory page. Keeps going in this loop as many times as i push the…
  • Bentley Connection Client & Proxy Settings - How to deploy

    Hi All, I have installed the latest version of the Bentley Connection Client and I am trying to work out a way of deploying Proxy Settings to all of our client machines. Our security team doesn't allow the use of a whitelist and I can't have each…
  • CONNECTION Client isn't installed

    I am using Bentley STUDENTserver. 4 days ago, I installed MAXSURF Enterprise and successfully activated the product but I had other problems on my PC so I had to reset windows system. I tried to install the software again but CONNECTION Client isn…
  • Connection Client could not Connect

    My software was working before. But after updating the connection client and WaterGems Connect to the latest version for March 2019, the connection client is now having connection issues. Hence, I am not able to use WaterGems with license as before. Kindly…