• DataUpdateService - Errors

    On behalf of user: User seeing this error daily. ERROR - DataUpdateService - Could not retrieve Product IDs [Unable to connect to the remote server] ERROR - DataUpdateService - Service Process Returned Error Code#-10026 - Could not update the product…
  • SELECTserver client access restrictions

    I just upgraded my SELECTserver to 8.11.7.35. I am trying to set up client access restrictions based upon machine name and it will not allow access. Using IP address works in my test environment but machine name does not. I cannot use IP addresses in…
  • Re: Server has crashed. Request directions on "how to install the SELECTServer appliction".

    The server name is no longer a requirement to install the SELECTserver application. The important items would be the SERIAL NUMBER, SERVER ACTIVATION KEY and the SITE ACTIVATION KEY. You can use the same information provided for the previous SELECTServer…
  • Unable to create a scheduled report

    (POSTED FOR USER) On scheduling reports section, when I choose a report and enter all the details for scheduling the Report Parameters drop down has no values andwithout choosing I cannot submit the scheduling request. Please advise if I am missing…
  • SQL file too big

    User reports: the bentley_log.ldf on sql is approximately 32 GB. The bentley.mdf file is only 500mb. What are my options for reducing the file size?
  • Unable to Start Gateway 1067 error (417 Expectation)

    Examining the gateway log file (SS-Bentley.SelectServer.Gateway.exe.log) I found this error: ERROR - Gateway - Error checking SELECTserver version: The request failed with HTTP status 417: Expectation failed.
  • Re: Older Bentley products are showing up as a 30 day trial

    In case of the old products (Bentley legacy products), the SelectServer gateway is required. The Gateway provides the heart beat that the older products require and records the usages and posts it to the SelectServer.
  • Re: SS Database Setup

    The following links should provide the information that you or your dba needs to access or relocate the database for SELECTserver. For accessing the SELECTserver Database, please visit: http://communities.bentley.com/products/licensing/w/licensing__wiki…
  • Re: IIS is one of the SELECTserver requirements

    If you are unable to get IIS or have IT support, you may want to consider Bentley Host SELECTserver solution for your needs. For more information on the Hosted Server solution, please visit the Bentley site for details. http://www.bentley.com/ar-ae…
  • SELECTserver OnLine Maintenance Friday 29 July 2011 at 9PM (21:00) US EDT

    SELECTserver OnLine Maintenance scheduled Friday 29 July 2011 This message is to inform you of SELECTserver OnLine maintenance scheduled for Friday 29 July 2011. At 9:00 PM (21:00) US EDT, SELECTserver OnLine will be put into maintenance mode whilst…
  • SELECTServer’s usage logs have not been transmitted in the timeframe required.

    SELECTServer’s usage logs have not been transmitted in the timeframe required. All client applications license request will fail until the usage logs have been transmitted. There are 0 log entries to be sent. Logs were last transmitted on 10/15/2012 …
  • Unable to see SELECTserver Administration site

    User getting "Server error in BSS Application" when attempting to access the SS Administration site.
  • User requested Registry information to repoint user to a new SELECTserver deployment

    User’s question: I need to migrate many users to a new SELECTserver. Is there a registry setting that I can change remotely to repoint a user to a new SELECTserver?
  • Is Windows Small Business Servers Supported?

    User wanted to know if Windows Small Business server editions would meet the requirements for SELECTserver installation.
  • IIS is one of the SELECTserver requirements

    User had been trying to install SELECT Server. When the installation of SELECT Server begins, user was prompted to install IIS first. User looked through the Bentley downloads section and was unable to find this software. User wants to know where he can…