• Using OpenCities Map Advanced on offline machine

    Hello everyone, I have 1 question about OpenCities Map Advanced usage (or more, CONNECT products in general that use the new licencing style with CONNECTION client). How is it with these products when I want to install them/use them on machines with…
  • How do you identify term license costs?

    I'm sure that there's a way to figure out how much a term license costs somewhere on Bentley Connect. But I can't find it. Anyone else have luck finding this?
  • No Entitlement - Additional information

    Additional trouble shooting tips for this issue resulting from cases that I have come across. This Wiki item No Entitlement only covers two cases where this occurs. However it may be a symptom of connection problems with the Subscription Entitlement…
  • Bentley Viewer Asking for connection client login

    Dear Support, Good Day !! I installed Bentley Viewer which is free app to view files dwg type files. Previously there was no such strict requirement for using this free app, now every day it ask for to sign-in into connection client, which quite…
  • Licensing Error

    Dear Support, i am getting licensing error while using MXRoads and Power Civil, as shown attached screenshots. Previously the error appeared in MXRoads, and then it escalates to Power Civil as well. It is also to be noted that it appeared previously…
  • Overage Notices

    We keep getting notices for Products we don't even have installed. A bunch of OpenFLow products and more. I thought Bentley was a technology company, how can they not track actual product usage? Why would you be billing for uninstalled products?
  • Activating of STAAD PRO v22 license key, how?

    Hello, Im new here, i just wanted to know how to activate staad pro v22? I have the license key for this product, but i can't find a way to activate this product. My trial is expired already. Thanks!
  • How to check the existing licenses registered with my email address under my company name ?

    My company has purchased licenses for Staad and others with Bentley and it was registered with the old IT person's email address who is no longer working in this company. With the help of account manager I was able to register to this website but did…
  • How do I switch using two machines with a license (No QTL) ?

    Hello, We have a lot of QTL issues. There is a common issue. I will give you an example. - There are two machines using STAAD.Pro by checking out/In. - It always records an over access when I checked in the license at machine-A and then check…
  • License Configuration

    When trying to open RAM Elements, a License Configuration window opens, offering the Type options: Full Version and Trial Version. The Full version status is: "Trial Period has expired." There are no other options for trying to choose another option.…
  • Licensing & Activation

    Dear Support, Good Day !!! We have bentley select server subscription, and we have 4 licenses of PowerCivil (all are in use) As bentley retired PowerCivil, and is no more in product list. My question in this situation is; can we use PowerCivil…
  • License file for an old workstation

    Hello, I work in an architectural office in Porto and we have several Powerdraft V8 licenses. However, a problem came up because a colleague of mine had a problem with his computer and had to format it and wasn't able to sabe anything. Because of…
  • How long will it take to get node-locked licenses when Select subscription ends?

    Hi there, I filed a Site Service Request months ago but gets no responses yet so I post it here again. Due to the changes in our staffing, we have expressed our intention to decrease the number of seats in some applications in our Select subscription…
  • License info

    We have Bentley select server subscription. We have licenses of Powerdraft Connect Edition. I want to move Power draft to other computers, and to install on them. My question is how to move them to other computers without loosing them as well as…
  • Change Lisence in Staad.pro CONNECT Edition from "Staad.pro Advance" to "Staad.pro"

    How can I change this I was use trial version of Staad.Pro Advance Edition in Staad.Pro CONNECT Edition Then Trial License is expired I open Staad.pro connect edition They pop-up "Staad.pro Advance - Activation Status" Dialog if I click "Activate…
  • Disabled licence

    We have renewed our licence agreement before 1 and half month staad select series but recently since 15-20 days we are facing issue related to licence. i have uploaded above images which are self explanatory. Please do a needful. we are not able to…
  • Transfering licence to the office in another country

    Hello, We, as a company, use Watercad, Hammer and Staad Pro, for more then few years now, and since our mother company is in Serbia (Europe), and we have branch in Qatar (Middle East) in the past we used licence manager to transfer Staad Pro licence…
  • Licensing-related Service Request disappeared

    Hi there, As a corporate SELECT user, I filed a “Service Request” on December 19, 2017 and got a confirmation Email telling me the tracking number is 7000719463. But when I visited http://apps.bentley.com/srmanager/ProductSupport/ today to check the…
  • How can i limit the available licenses available to pull in my business? I dont want to go over the limit because one user mistakenly clicked on a program for a half second.

    I dont want to go over the limit because one user mistakenly clicked on a program for a half second.
  • Licences

    I am new to this software so here it goes. We have only one licence and approx. only 5 users. It currently states that the licence is still checked in. But no one is currently using it. How does someone reset it or will it eventually check itself out…
  • Changing the license file from an old desktop to a new one

    Hi, I work in a architectural office in Portugal and I've contacted you before for similar reasons. We've bought a new workstation to replace an old one and so I need some help with changing the old license file in order for it to work in the new…
  • New activation problem in Bentley Map PowerView

    Hi I've just solved a problem with activating a license to Bentley Map PowerView. I appreciate the help I got from this forum. Now i'm run into problems with activating a license to Bentley Map PowerView at one of our customers. The problem is the…
  • Tracking down checked out network licences for Microstation

    Currently trying to track down network licences in a large network. Have had trouble manually locating which machine the licences are checked out on. Have attempted to login in via selectserver.bentley.com to see if I can see who has checked out the…