• unable to access software download

    i am trying to download country kit but i am getting access denied.
  • Select Series 4 - Activating Against a Select Server Error

    I've recently become my Department's Bentley administrator and have been running into some issues I'm not sure how to address. Most of the department Users are using Select Series 10, but I have one User in particular that still has Select Series 4. After…
  • Bentley.Licensing.Service.exe System User name task needs ended to allow Bentley Applications to open

    When launching any Bentley application, I need to open Task Manager and end task on the Bentley.Licensing.Service.exe for the System User name to allow the application to get a license. They open, but they wont' completely open until the Bentley.Licensing…
  • I would like to know about the account status after payment.

    I would like to know about the account status after payment. I didn't notified yet. Do you suggest me how can I check my account status? Or can you send a confirmation email, please? Please let me know how may I know about this? I have tried to reach…
  • Projectwise Trial in CONNECT Client

    Dear Bentley team, I have a problem with Projectwise trial version. I have registered into Projectwise Explorer Client ver 10.0.3.453 in trial version. Later on since I don’t use that version anymore, so I uninstalled it. However in the CONNECT client…
  • Announcing Merging of Licensing, Cloud and Web Services Communities

    The Licensing and Activation Community has merged into the Cloud and Web Services Community, forming "Licensing, Cloud and Web Services". This one merged community covers both topics. This change has been made to help make it easier for users to find…
  • Can we disallow staff from accepting the use of a term license?

    I was alerted through email on 11/24/2020 that a staff member accepted a term license. I immediately went over to the staff member and had them close Bentley to avoid going over the grace period and being charged. Now that 11/24/2020 is available in subscription…
  • How to get product usage for 2020?

    The product usage reports available from CONNECT center are only available up to Q4 2019 - How do we check product usage for 2020? Seems unfair that we are automatically billed for overages but cannot monitor current usage.
  • Bug in Connection Client 10.00.15.11 and 10.00.15.11

    Having recently updated from Connection Client 10.00.14.18 to 10.00.15.11 we experienced an error wherein Connect Edition products throw an error saying that Connection Client is not installed. After updating Connection Client, products appear to work…