• unable to access software download

    i am trying to download country kit but i am getting access denied.
  • Server: SELECTserver has not been contacted for 30 days. ProjectWise Integration Server is now running with a 4 hour evaluation license

    Our projectWise Integration Server service is stopping. I am seeing the following message in the even log. "Server: SELECTserver has not been contacted for 30 days. ProjectWise Integration Server is now running with a 4 hour evaluation license" We…
  • License Transferring

    Dear Support, Is there a process by which I can transfer/swap a Microstation Perpetual License and Term License between 2 machines so we can run more cost efficiently as the Term License is currently being used a lot more than the Perpetual License…
  • My staad is licensed but showing it expires in 7 days

    I have purchased Staad.Pro Connect edition v21 license last year. To upgrade the software to latest version, I upgraded my Staad Connect edition version 21 to V22. After getting installed, all the applications are up-to date. Then i tried to access Staad…
  • License Sign in and out

    We have two select subscriptions, but we have a third PC. We want to use Microstation on that third PC. How do I un-assign the license on my PC and move it to the third PC. It will only be for 2 days, then I want to move it back to my PC.
  • Troubleshooting Product Activation for XM and Higher

    Applies To Product(s): All Version(s): XM and higher Environment: N/A Area: N/A Subarea: N/A Original Author: Bentley Technical Support Group Overview…
  • SELECTserver/Subscription Entitlement Service (anteriormente CONNECT Licensing) entorno híbrido FAQ

    SELECTserver/Subscription Entitlement Service (anteriormente CONNNECT Licensing) entorno híbrido FAQ ¿Pueden coexistir los productos basados en SELECTserver en las máquinas con los productos basados en Subscription Entitlement Service (anteriormente…
  • Productos que utilizan Subscription Entitlement Service (anteriormente CONNECT Licensing)

    A partir de octubre de 2018, todas las nuevas versiones de producto de Bentley CONNECT Edition utilizarán el sistema de licencias Subscription Entitlement Service (anteriormente CONNECT Licensing ) en lugar de SELECTserver. Éstos se activan mediante un…
  • Select Server issue

    Hi Support, Every month I need to extract the Monthly usage by users report and for the past 3,4 months, the usage total for users shows no changes even though I'm quite sure the numbers should've already more than what has been generated. Do I need…
  • Planned update for SELECTserver Online and SELECTserver Home Use

    Hi All, I have received an email stating that there is a planned update of SELECTserver Online (24/4 & 25/4) and SELECTserver Home Use (17/4 & 20/4). I was hoping to get a confirmation that this won't affect the posting of logs from our internally…
  • Select server moved - config multiple clients?

    Our local select server was on server "A". We have set up a new server "B" because "A" will be decommissioned. We realize that we can go to each client machine and manually run the Product Activation tool and change the server name from "A" to "B",…
  • Activation of Client Side Products and Registry Basics

    Applies To Product(s): SELECTserver - License Management Tool Version(s): 08.09.00.00 - Present Environment: N/A Area: N/A Subarea: N/A Original Author: Jonathan Jezorski…
  • DISCONNECTED MODE EXPLAINED [FAQ]

    Applies To Product(s): SELECTserver Version(s): All Environment: N/A Area: N/A Subarea: N/A Original Author: Bentley Technical Support Group …
  • SELECTserver Online Technical Requirements [FAQ]

    Applies To Product(s): SELECTserver Version(s): All Environment: N/A Area: N/A Subarea: N/A Original Author: James White, Bentley Technical Support Group …
  • SELECTserver 9.xx.xx.xx Gateway Update Process [FAQ]

    Applies To Product(s): SELECTserver Gateway Version(s): 09.xx.xx.xx Environment: N/A Area: N/A Subarea: N/A Original Author: James White, Bentley Technical Support Group…
  • Client Check In and Out Instructions for XM and Higher [TN]

    Product: All Version: XM and higher Area: Asset Administration Overview There are two reasons for checking out a license. 1. You are a Non-SELECT user and License Check-Out is required in order to activate. Check out interval…
  • Admin Check In and Out Instructions for XM and Higher [TN]

    Product: SELECTserver Version: XM and higher Environment: N\A Area: Asset Administration Subarea: N\A Overview As a SELECT user, you may decide to check out a license if the client machine…
  • Renewal Process for All Licensing

    Applies To Product(s): all Version(s): ALL Environment: N/A Area: N/A Subarea: N/A Original Author: Bentley Technical Support Group Date Logged & Current Version…
  • Activating Applications Using SELECTserver Based Licensing as a non-SELECT User

    Product: All SELECTserver Licensable Applications Version: Various Environment: N\A Area: Activation Subarea: N/A NOTE: Starting from July 2022 the activation process for non-SELECT accounts…
  • Is Windows Small Business Servers Supported?

    User wanted to know if Windows Small Business server editions would meet the requirements for SELECTserver installation.
  • IIS is one of the SELECTserver requirements

    User had been trying to install SELECT Server. When the installation of SELECT Server begins, user was prompted to install IIS first. User looked through the Bentley downloads section and was unable to find this software. User wants to know where he can…
  • Server Error in '/BSS' Application

    User has installed latest SelectServer version9 on new server machine. After doing the database setup,when attempting to navigate the SELECTServer Administrative website getting the following error: Server Error in '/BSS' Application. Could not…
  • Unable to see SELECTserver Administration site

    User getting "Server error in BSS Application" when attempting to access the SS Administration site.
  • User requested Registry information to repoint user to a new SELECTserver deployment

    User’s question: I need to migrate many users to a new SELECTserver. Is there a registry setting that I can change remotely to repoint a user to a new SELECTserver?
  • Select Server 8.11.1.64 Database Too Big

    Hello All: We have a central Select Server (Ver. 8.11.1.64) for our organization. We also have 18 Select Server Gateways pointed to it, each with their own Custom Activation Group on the central server. The central server hardware is a Dell…